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Troubleshooting
Perform only the steps described in these instructions. All further inspection, maintenance, and repair work
must be performed by an authorized service center or a similarly qualified specialist if you cannot solve the
problem yourself.
Problem
The motor does not run or runs
intermittently.
The motor runs, but the chain does not
rotate.
The chain brake does not engage.
The chain saw does not properly cut.
The chain oil is not lubricating properly.
The battery pack loses charge quickly.
The battery charger is not working.
The chain saw does not run or run
continuously.
The battery pack shows only 3 LED
indicators after only a few seconds of
using a fully charged battery.
All 4 LED indicators are blinking on
the battery pack after you press the
battery-charge-indicator button on the
battery pack and the current charge
displays (when the battery pack is not in
use).
Possible Cause
1. The chain brake is engaged.
2. The battery pack is low on charge.
3. The battery pack is not fully seated.
4. The battery pack is too hot.
5. The battery pack has exceeded high
amperage limits.
6. There is debris under the cover.
1. The chain is not properly seated on the
drive sprocket.
1. There is a chain brake malfunction.
1. The chain is not tensioned correctly.
2. The chain is dull.
3. The chain is installed backward.
4. The chain is dry.
1. The oil port is plugged.
2. The oil groove in the guide bar is
plugged.
3. The strainer in the oil tank is plugged
(if equipped).
1. The battery pack is over or under the
appropriate temperature range.
1. The battery charger is over or under
the appropriate temperature range.
2. The outlet that the battery charger is
plugged into does not have power.
1. There is moisture on the leads of the
battery pack.
2. The battery pack is not fully installed
into the chain saw.
1. This is a normal occurrence.
1. The battery pack is over or under the
appropriate temperature range.
21
Corrective Action
1. Disengage the chain brake by moving
the chain brake rearward.
2. Charge the battery pack.
3. Ensure that the battery pack is inserted
all the way into the housing.
4. Allow the battery pack to cool.
5. Release the trigger, then press the
trigger switch.
6. Remove the cover and clean out any
debris.
1. Install the chain and ensure that the
links are properly seated in the drive
sprocket.
1. Immediately take the chain saw to a
Authorized Service Dealer.
1. Set the proper tension on the chain.
2. Replace the chain.
3. Install the chain correctly.
4. Check the oil level.
1. Clean out debris from the oil port.
2. Clean out debris in the bar.
3. Clean debris out of the strainer in the
oil tank (if equipped).
1. Move the battery pack to a place
where it is dry and the temperature is
between 0°C (32°F) and 40°C (104°F).
1. Unplug the battery charger and move
it to a place where it is dry and the
temperature is between 0°C (32°F)
and 40°C (104°F).
2. Contact your licensed electrician to
repair the outlet.
1. Allow the battery pack to dry or wipe it
dry.
2. Remove and then replace the battery
pack into the chain saw making sure
that it is fully installed and latched.
1. Shut off the tool and press the
battery-charge-indicator button or the
remove the battery from the tool to
display the actual battery charge.
1. Move the battery pack to a place
where it is dry and the temperature is
between 0°C (32°F) and 40°C (104°F).
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