Maintenance Guide; Trouble Shooting - INFOSEC UPS SYSTEM E6 LCD 1000 RT Manuel Utilisateur

Maintenance Guide

6.
6.1.

Trouble Shooting

When the UPS becomes faulty or malfunctions during operation, you may check the fault
lists below for respective solutions. Should the problem persists, please contact your local
dealer for assistance.
Situation
UPS Fault
Read the error code
(see next page for
error readings)
displayed by the
combinations of the
LEDs and verify the
fault as follow:
UPS fails to provide
battery backup or its
back up time is shorter
than its intended
performance.
UPS is normal but no
Output to load
INFOSEC UPS SYSTEM – 4 rue de la Rigotière – 44700 Orvault – France – www.infosec-ups.com
49
Hot Line Tel : +33 (0)2 40 76 15 82 – fax : +33(0)2 40 94 29 51 – hotline@infosec.fr – 06 11 AA 68 203 03
Check Items
1. Er05,
2. Overload
LED
3. Er11 (UPS Over
Temperature)
4. Site wiring/Ground
fault
5. Er14
(Fans out of order)
6. Other error codes
Check if all power
codes are properly
connected.
Solution
1. Check battery connection if is
properly done. Measure Battery
voltage to ensure batteries are
charged or healthy. Recharge
batteries for 4 hours if necessary.
Simulate Utility outage to verify if
UPS is able to provide DC back-up.
Otherwise consult your local dealer
right away.
2. Disconnect some non-critical loads
form the UPS output until overload
ceases. Check if there is any short
circuit between cables due to
broken cable insulator. Replace the
cables in necessary.
3. Remove any objects obstructing the
ventilation louvers. Verify if the
cooling fans are working properly.
Contacts your local dealer to
replace the fans if necessary.
4. Verify if the "L" & "N" phase of the
Utility AC source has been wrongly
wired or if the Ground-Neutral
Voltage exceeded the limits
5. Verify if the ventilating fans are
functioning properly. Do not
attempt to replace the fans by
yourself. Contact your local dealer
for replacement.
6. Consult your local dealer for
assistance.
If the backup time remains non-
satisfactory after 4 hours of charging,
please contact your local dealer for
battery replacement.
If problem persist, consult your local
dealer for technical assistance.