Epson TM-S9000MJ Manuel De L'utilisateur page 21

Troubleshooting
Error LED is on or flashing
❏
Make sure that all the covers are properly closed.
❏
Make sure the roll paper is properly set.
❏
When the Ink LED is on, see "Installing and Replacing the Ink Cartridge" on page 16
to replace the ink cartridge with a new one.
❏
When the roll paper cover will not open, the autocutter blade may be locked. For a
minor lock, the autocutter blade automatically returns to the correct position.
Otherwise, move it to the correct position referring to "The roll paper cover will not
open (the autocutter blade is locked)."
❏
When paper or an ID card is jammed, remove the jammed paper referring to "Paper
or ID card is jammed."
❏
Printing stops if the thermal head or the surroundings of the print head overheats,
and resumes automatically when it cools.
❏
Turn off the product, and after 10 seconds, back on. If the Error LED is still flashing,
the product may require servicing.
Printout is faint
❏
When printing on cut sheet paper is faint, the print head may be dirty. See "Cleaning
the Print Head" on page 19 to clean the print head.
❏
When printing on roll paper is faint, the thermal head may be dirty. See "Cleaning the
Thermal Head" on page 20 to clean the thermal head.
Scanned data or reading result of the magnetic ink characters is not normal
❏
When the scanned data is not normal, the glass of scanner may be dirty. See "Cleaning
the Scanner" on page 20 to cleaning the glass of scanner.
❏
When the magnetic ink characters cannot be read normally, the MICR head may be
dirty. See "Cleaning the MICR Head" on page 20 to clean the MICR head.
The roll paper cover will not open (the autocutter blade is locked)
Follow the steps below to return the autocutter blade to the correct position.
1. Turn off the product.
2. Put your finger under the left side of the ink cartridge cover and pull it up to open it.
(See illustration G.)
3. Turn the knob of the autocutter blade in the direction of the arrow until you see a pin
in the opening of the frame. (See illustration Q.)
4. Close the ink cartridge cover.
Paper or ID card is jammed
When the roll paper is jammed
CAUTION:
Do not touch the thermal head, because it can be very hot after printing. Let it cool before you
remove the jammed paper.
1. Turn off the product.
TM-S9000MJ User's Manual 21
English