ﺇﺫﺍ ﰎ ﺍﻛﺘﺸﺎﻑ ﻣﺸﻜﻠﺔ، ﻓﺴﻴﺘﻀﻤﻦ ﺗﻘﺮﻳﺮ ﺍﻻﺧﺘﺒﺎﺭ ﺍﳌﻄﺒﻮﻉ ﺗﻮﺻﻴﺎﺕ ﻗﺪ ﺗﺴﺎﻋﺪ
(Windows )ﻧﻈﺎﻡNetwork Diagnostic Tool ٥. ﺗﺸﻐﻴﻞ ﺃﺩﺍﺓ
ﺇﺫﺍ ﻟﻢ ﺗﺘﻤﻜﻦ ﺍﳋﻄﻮﺍﺕ ﺍﻟﺴﺎﺑﻘﺔ ﻣﻦ ﺣﻞ ﺍﳌﺸﻜﻠﺔ؛ ﻭﳒﺤﺖ ﻓﻲ ﺗﺜﺒﻴﺖ ﺑﺮﻧﺎﻣﺞ
ﻋﻠﻰ ﺍﻟﻜﻤﺒﻴﻮﺗﺮ؛ ﻓﻘﻢ ﺑﺘﺸﻐﻴﻞHP Solution Center ﻣﺮﻛﺰ ﺍﳊﻠﻮﻝ
ﺑﲔ ﺍﳌﻨﺘﺞUSB ﻣﻼﺣﻈﺔ: ﺗﻄﻠﺐ ﻣﻨﻚ ﺃﺩﺍﺓ ﺍﻟﺘﺸﺨﻴﺺ ﺗﻮﺻﻴﻞ ﻛﺎﺑﻞ
USB ﻭﺍﻟﻜﻤﺒﻴﻮﺗﺮ. ﺿﻊ ﺍﳌﻨﺘﺞ ﻭﺍﻟﻜﻤﺒﻴﻮﺗﺮ ﺑﺎﻟﻘﺮﺏ ﻣﻦ ﺑﻌﻀﻬﻤﺎ ﻣﻊ ﲡﻬﻴﺰ ﻛﺎﺑﻞ
:ﻟﺘﺸﻐﻴﻞ ﺃﺩﺍﺓ ﺗﺸﺨﻴﺺ ﺍﻟﺸﺒﻜﺔ ﺃﻛﻤﻞ ﺍﳋﻄﻮﺍﺕ ﺍﻟﺘﺎﻟﻴﺔ
.(HP )ﻣﺮﻛﺰ ﺣﻠﻮﻝHP Solution Center ١. ﺍﻓﺘﺢ ﺑﺮﻧﺎﻣﺞ
Network ﺛﻢ ﺍﻧﻘﺮOther Settings ﺛﻢ ﺍﻧﻘﺮSettings ٢. ﺍﻧﻘﺮ
Run Network ﺍﻧﻘﺮUtilities ٣. ﻣﻦ ﻋﻼﻣﺔ ﺍﻟﺘﺒﻮﻳﺐ
ﻣﻀﺎﺀﺓ، ﻓﺠﺮﺏ ﺇﻋﺎﺩﺓ ﺗﻮﺻﻴﻞ ﻛﺒﻞ ﺇﻳﺜﺮﻧﺖ ﺑﺎﻟﻜﻤﺒﻴﻮﺗﺮ ﻭﺍﳌﻮﺟﻪ. ﺇﺫﺍ ﻛﻨﺖ ﻻ ﺯﻟﺖ ﻻ
ﺗﺮﻯ ﺍﳌﺼﺎﺑﻴﺢ، ﻓﻘﺪ ﺗﻜﻮﻥ ﻫﻨﺎﻙ ﻣﺸﻜﻠﺔ ﻓﻲ ﺍﳌﻮﺟﻪ ﺃﻭ ﻛﺒﻞ ﺇﻳﺜﺮﻧﺖ ﺃﻭ ﺍﻟﻜﻤﺒﻴﻮﺗﺮ
ﻣﻼﺣﻈﺔ: ﻳﺬﻛﺮ ﺃﻥ ﺃﺟﻬﺰﺓ ﻛﻤﺒﻴﻮﺗﺮ ﻣﺎﻛﻴﻨﺘﻮﺵ ﻟﻴﺲ ﺑﻬﺎ ﻣﺼﺎﺑﻴﺢ ﺍﳌﺆﺷﺮﺍﺕ
ﺍﳌﻮﺟﻮﺩ ﻋﻠﻰ ﻛﻤﺒﻴﻮﺗﺮ ﻣﺎﻛﻴﻨﺘﻮﺵ، ﺍﻧﻘﺮ ﻓﻮﻕEthernet ﻫﺬﻩ. ﻟﻔﺤﺺ ﺍﺗﺼﺎﻝ
،( )ﺍﳊﺎﻣﻞDock )ﺗﻔﻀﻴﻼﺕ ﺍﻟﻨﻈﺎﻡ( ﺍﳌﻮﺟﻮﺩ ﻓﻲSystem Preferences
)ﺍﻟﺸﺒﻜﺔ(. ﺇﺫﺍ ﻋﻤﻞ ﺍﺗﺼﺎﻝ ﺇﻳﺜﺮﻧﺖ ﺑﻄﺮﻳﻘﺔNetwork ﺛﻢ ﺍﻧﻘﺮ ﻓﻮﻕ
IP ﻓﻲ ﻗﺎﺋﻤﺔ ﺍﻻﺗﺼﺎﻻﺕ، ﻣﻊ ﻋﻨﻮﺍﻥBuilt-In Ethernet ﺻﺤﻴﺤﺔ، ﻓﺴﻴﻈﻬﺮ
ﻓﻲ ﺍﻟﻘﺎﺋﻤﺔ، ﻓﻘﺪBuilt-in Ethernet ﻭﻣﻌﻠﻮﻣﺎﺕ ﺍﳊﺎﻟﺔ ﺍﻷﺧﺮﻯ. ﺇﺫﺍ ﻟﻢ ﻳﻈﻬﺮ
ﺗﻜﻮﻥ ﻫﻨﺎﻙ ﻣﺸﻜﻠﺔ ﻓﻲ ﺍﳌﻮﺟﻪ ﺃﻭ ﻛﺒﻞ ﺇﻳﺜﺮﻧﺖ ﺃﻭ ﺍﻟﻜﻤﺒﻴﻮﺗﺮ ﺍﳋﺎﺹ ﺑﻚ. ﻟﻠﺤﺼﻮﻝ
.ﻋﻠﻰ ﻣﺰﻳﺪ ﻣﻦ ﺍﳌﻌﻠﻮﻣﺎﺕ، ﺍﻧﻘﺮ ﻓﻮﻕ ﺍﻟﺰﺭ ﺗﻌﻠﻴﻤﺎﺕ ﺍﳌﻮﺟﻮﺩ ﻓﻲ ﺍﻟﻨﺎﻓﺬﺓ
١. ﺗﺄﻛﺪ ﻣﻦ ﺗﺸﻐﻴﻞ ﻻﺳﻠﻜﻲ ﺍﻟﻜﻤﺒﻴﻮﺗﺮ. )ﻟﻠﺤﺼﻮﻝ ﻋﻠﻰ ﻣﺰﻳﺪ ﻣﻦ
(.ﺍﳌﻌﻠﻮﻣﺎﺕ، ﺍﻧﻈﺮ ﺍﻟﻮﺛﺎﺋﻖ ﺍﳌﺘﺎﺣﺔ ﻣﻊ ﺍﻟﻜﻤﺒﻴﻮﺗﺮ
(، ﻓﻌﻨﺪﺋﺬ ﻣﻦSSID) ٢. ﺇﺫﺍ ﻟﻢ ﺗﻜﻦ ﺗﺴﺘﺨﺪﻡ ﺍﺳﻢ ﺷﺒﻜﺔ ﻓﺮﻳﺪ
ﺍﳌﻤﻜﻦ ﺗﻮﺻﻴﻞ ﺍﻟﻜﻤﺒﻴﻮﺗﺮ ﺍﻟﻼﺳﻠﻜﻲ ﺍﳋﺎﺹ ﺑﻚ ﺑﺸﺒﻜﺔ ﻣﺠﺎﻭﺭﺓ
ﻟﻴﺴﺖ ﺧﺎﺻﺔ ﺑﻚ. ﳝﻜﻦ ﺃﻥ ﺗﺴﺎﻋﺪ ﺍﳋﻄﻮﺍﺕ ﺍﻟﺘﺎﻟﻴﺔ ﻋﻠﻰ ﲢﺪﻳﺪ ﺇﺫﺍ ﻛﺎﻥ
.ﺍﻟﻜﻤﺒﻴﻮﺗﺮ ﻣﺘﺼ ﻼ ﹰ ﺑﺎﻟﺸﺒﻜﺔ ﺍﳋﺎﺻﺔ ﺑﻚ ﺃﻡ ﻻ
ﺣﻞ ﻣﺸﺎﻛﻞ )١١٫٢٠٨( ﺍﻟﻼﺳﻠﻜﻴﺔ
٥
.ﻓﻲ ﺣﻞ ﺍﳌﺸﻜﻠﺔ
.Network Diagnostic tool
.ﻓﻲ ﺍﳌﺘﻨﺎﻭﻝ
.Toolbox
Diagnostics
ﺍﺗﺒﻊ ﺍﻟﺘﻌﻠﻴﻤﺎﺕ ﻋﻠﻰ ﺍﻟﺸﺎﺷﺔ
.٤
.ﺍﳋﺎﺹ ﺑﻚ
ﻟﻔﺤﺺ ﺍﻻﺗﺼﺎﻝ ﺍﻟﻼﺳﻠﻜﻲ
ﺑﺎﻟﻨﺴﺒﺔ ﳌﺴﺎﺋﻞ ﺍﺗﺼﺎﻝ ﺍﻟﺸﺒﻜﺔ ﺍﻟﻼﺳﻠﻜﻴﺔ، ﻓﻘﻢ ﺑﺘﺸﻐﻴﻞ ﺍﺧﺘﺒﺎﺭ ﺍﻟﺸﺒﻜﺔ
؛ ﺍﺿﻐﻂ ﻣﻊHP ﻓﻲ ﻟﻮﺣﺔ ﲢﻜﻢ ﺟﻬﺎﺯ
( ﺍﻟﺰﺭ ﺍﻟﻼﺳﻠﻜﻲ
) ﺍﻻﺳﺘﻤﺮﺍﺭ ﻋﻠﻰ
ﺛﻢ ﺍﺿﻐﻂ ) ( ﺯﺭ ﺍﻻﺳﺘﺌﻨﺎﻑWireless
. ﻣﺮﺗﲔ ، ﺛﻢ ﺍﺗﺮﻙ ﻛﻞ ﺍﻷﺯﺭﺍﺭResume
، ﻓﺎﺿﻐﻂHP ﺁ- ﻓﻲ ﻟﻮﺣﺔ ﲢﻜﻢ
.(( )ﺇﻋﺪﺍﺩ
) Setup ﻋﻠﻰ ﺍﻟﺰﺭ
، ﺛﻢNetwork Setup ﺏ- ﺍﺧﺘﺮ
Wireless Network ﺍﺧﺘﺮ
.Test
؛ ﺍﺿﻐﻂHP ﻓﻲ ﻟﻮﺣﺔ ﲢﻜﻢ ﺟﻬﺎﺯ
( ﺍﻟﺰﺭ ﻻﺳﻠﻜﻲ
) ﻣﻊ ﺍﻻﺳﺘﻤﺮﺍﺭ ﻋﻠﻰ
، ﺛﻢ ﺍﺿﻐﻂ ) ( ﺯﺭ ﺍﻻﺳﺘﺌﻨﺎﻑWireless
. ﻣﺮﺗﲔ، ﺛﻢ ﺍﺗﺮﻙ ﻛﻞ ﺍﻷﺯﺭﺍﺭResume
ﺍﺳﺘﻜﺸﺎﻑ ﺍﻷﺧﻄﺎﺀ ﻭﺇﺻﻼﺣﻬﺎ ﺍﳌﺘﻘﺪﻡ
ﺇﺫﺍ ﺟﺮﺑﺖ ﺍﻻﻗﺘﺮﺍﺣﺎﺕ ﺍﳌﻮﺟﻮﺩﺓ ﻓﻲ ﻗﺴﻢ ﺍﺳﺘﻜﺸﺎﻑ ﺍﻷﺧﻄﺎﺀ ﻭﺇﺻﻼﺣﻬﺎ
HP Officejet/Officejet Pro
ﺍﻷﺳﺎﺳﻲ ﻭﻣﺎ ﺯﻟﺖ ﻏﻴﺮ ﻗﺎﺩﺭ ﻋﻠﻰ ﺗﻮﺻﻴﻞ ﺟﻬﺎﺯ
:ﺑﺎﻟﺸﺒﻜﺔ ﺍﻟﻼﺳﻠﻜﻴﺔ، ﻗﻢ ﺑﺘﺠﺮﺑﺔ ﺍﻻﻗﺘﺮﺍﺣﺎﺕ ﺍﻟﺘﺎﻟﻴﺔ ﺑﺎﻟﺘﺮﺗﻴﺐ ﺍﳌﺴﺮﻭﺩ
(٥ ١. ﺗﺄﻛﺪ ﻣﻦ ﺗﻮﺻﻴﻞ ﺍﻟﻜﻤﺒﻴﻮﺗﺮ ﺑﺎﻟﺸﺒﻜﺔ )ﺻﻔﺤﺔ
HP Officejet/Officejet Pro
ﺑﺎﻟﺸﺒﻜﺔ
(٧ ٣. ﺭﺍﺟﻊ ﳌﻌﺮﻓﺔ ﺇﺫﺍ ﻛﺎﻥ ﺑﺮﻧﺎﻣﺞ ﺟﺪﺍﺭ ﺍﳊﻤﺎﻳﺔ ﻳﺤﻈﺮ ﺍﻻﺗﺼﺎﻝ )ﺻﻔﺤﺔ
HP Officejet/Officejet Pro
ﻣﺘﺼﻞ ﺑﺎﻹﻧﺘﺮﻧﺖ
HP Officejet/Officejet Pro
ﻣﻀﺒﻮﻁ ﻛﺒﺮﻧﺎﻣﺞ ﺗﺸﻐﻴﻞ ﺍﻟﻄﺎﺑﻌﺔ ﺍﻻﻓﺘﺮﺍﺿﻴﺔ )ﻧﻈﺎﻡ
HP Network Devices Support
)ﻧﻈﺎﻡ
١. ﺗﺄﻛﺪ ﻣﻦ ﺃﻥ ﺍﻟﻜﻤﺒﻴﻮﺗﺮ ﻣﺘﺼﻞ ﺑﺎﻟﺸﺒﻜﺔ
ﻳﻮﺟﺪ ﺑﺎﻟﻌﺪﻳﺪ ﻣﻦ ﺃﺟﻬﺰﺓ ﺍﻟﻜﻤﺒﻴﻮﺗﺮ ﻣﺼﺎﺑﻴﺢ ﻣﺆﺷﺮﺍﺕ ﺑﺠﺎﻧﺐ ﺍﳌﻨﻔﺬ ﺣﻴﺚ ﻳﺘﺼﻞ
،ﻛﺒﻞ ﺇﻳﺜﺮﻧﺖ ﻣﻦ ﺍﳌﻮﺟﻪ ﺑﺎﻟﻜﻤﺒﻴﻮﺗﺮ. ﻋﺎﺩﺓ ﻣﺎ ﻳﻜﻮﻥ ﻫﻨﺎﻙ ﻣﺼﺒﺎﺣﺎﻥ ﲟﺆﺷﺮﻳﻦ
،ﻭﺍﺣﺪ ﻗﻴﺪ ﺍﻟﺘﺸﻐﻴﻞ ﻭﺁﺧﺮ ﻳﻮﻣﺾ. ﺇﺫﺍ ﻛﺎﻥ ﺑﺎﻟﻜﻤﺒﻴﻮﺗﺮ ﻣﺼﺎﺑﻴﺢ ﻣﺆﺷﺮﺍﺕ
ﻓﺎﻓﺤﺼﻪ ﳌﻌﺮﻓﺔ ﺇﺫﺍ ﻛﺎﻧﺖ ﻣﺼﺎﺑﻴﺢ ﺍﳌﺆﺷﺮﺍﺕ ﻣﻀﺎﺀﺓ ﺃﻡ ﻻ. ﻭﺇﺫﺍ ﻟﻢ ﺗﻜﻦ ﺍﳌﺼﺎﺑﻴﺢ
٤. ﺗﺸﻐﻴﻞ ﺍﺧﺘﺒﺎﺭ ﺍﻟﺸﺒﻜﺔ ﺍﻟﻼﺳﻠﻜﻴﺔ
:HP ﺍﻟﻼﺳﻠﻜﻴﺔ ﻣﻦ ﻟﻮﺣﺔ ﲢﻜﻢ ﺟﻬﺎﺯ
HP Officejet ﻃﺎﺑﻌﺎﺕ
6000
HP Officejet 6500
All-in-One Series
HP Officejet Pro ﻃﺎﺑﻌﺎﺕ
8000
٢. ﺗﺄﻛﺪ ﻣﻦ ﺗﻮﺻﻴﻞ ﺟﻬﺎﺯ
(٦ )ﺻﻔﺤﺔ
٤. ﺗﺄﻛﺪ ﻣﻦ ﺃﻥ ﺟﻬﺎﺯ
(٧ ﻭﺟﺎﻫﺰ )ﺻﻔﺤﺔ
٥. ﺗﺄﻛﺪ ﻣﻦ ﺃﻥ ﺍﻹﺻﺪﺍﺭ ﺍﻟﻼﺳﻠﻜﻲ ﳉﻬﺎﺯ
(٧ ﻓﻘﻂ( )ﺻﻔﺤﺔ
Windows
٦. ﺗﺄﻛﺪ ﻣﻦ ﺗﺸﻐﻴﻞ ﺧﺪﻣﺔ
(٨ ﻓﻘﻂ( )ﺻﻔﺤﺔ
Windows
ﻟﻔﺤﺺ ﺍﺗﺼﺎﻝ )ﺇﻳﺜﺮﻧﺖ( ﺳﻠﻜﻲ