Unitron uStream Guide page 27

Cause
The phone is ringing but the indicator light is not
solid blue and there is no ringing signal through the
hearing aids
Bluetooth is disabled
in the phone
uStream and your
phone are not
connected to each
other
uStream is not paired
to the phone
The distance is too
great between
uStream and the phone
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Possible remedy
Ensure Bluetooth is enabled
according to your phone's
user guide
1. Disable the Bluetooth
functionality in your phone
and turn it on again
2. Restart uStream by
switching it off and then
on. The uStream Bluetooth
functionality will be
automatically reactivated
3. Activate uStream by
selecting it in the phone's
"Active device" menu
4. Reduce the distance
between uStream and
the phone
Follow the Bluetooth pairing
process in this guide
Wear uStream clipped to your
clothing. Keep distance to
phone within <10m (<30ft)
Cause
The phone is ringing, the indicator light is solid blue but
there is no ringing signal through the hearing aids
uStream is out of range
of the hearing aids
Phone is set to vibrate
If you are already on
a phone call, then a
second call cannot be
recognized
My phone rings but the name of the caller is not being
spoken by uStream
The caller identification
feature is not available
or not enabled on your
phone
Two phones are
connected to your
uStream
Caller identification
may be switched off
Possible remedy
Wear uStream correctly
clipped to your clothing
with maximum 40 cm (16")
distance to the hearing aids
Enable ring tone on phone
Hang up the first phone call,
then accept the second call
Please refer to the phone's
user guide to check the
availability of this feature
If two phones are connected,
caller identification is only
available on the phone that
was last paired to uStream
Please ask your hearing
healthcare professional to
enable caller identification
on your uStream
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