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Cause
uStream is no longer recognized by the phone or other
Bluetooth device to which it was previously paired
Two minutes after no
device was found,
uStream stops seeking
devices to save power
The devices are too far
away from each other
uStream can be paired
to a maximum of six
different Bluetooth
devices. If the internal
memory is full, new
pairings may overwrite
previous pairings
Pairing was deleted
I am not streaming but the hearing aids keeps switching
between streaming and the normal hearing aid program
Your phone sends
sounds to uStream
due to incoming SMS
or mails
Phone key tones are
switched on
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Possible remedy
Switch uStream off, wait until
the red indicator switched off,
then turn device on again
Bring devices within one
meter of each other and try
again
Repeat the pairing between
uStream and the Bluetooth
device which was over-written
Repeat the pairing between
uStream and the Bluetooth
device which was deleted
Disable the system sounds
for reminders, alarms, SMS,
etc. via your phone menu
Switch off phone key tones
via your phone menu
Cause
I hear my phone's key-press tones in my hearing aids
The key-press tones
may be enabled on your
phone
Every time I switch on my phone, the music player starts
For some phones this is
normal behavior and not
initiated by uStream
When I get into my car, the uStream connection to my
phone shows unexpected behavior
The car Bluetooth system
connects to your phone
I accepted the incoming phone call but cannot hear the
call in my hearing aids
Some phones don't use
uStream when accepting
the call through the
phone button
Possible remedy
Deactivate key-press and
confirmation tones on your
phone. Please refer to the
phone's user guide
Some phones can be
configured not to start the
music player automatically.
Press and hold the access
(
) button to stop streaming.
Or, stop the music player via
phone menu after the phone
is connected
Consider disconnecting the
car system from your phone
Always accept the call by
pressing the uStream access
(
) button
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