Chapter 5: Troubleshooting; Troubleshooting; Problems With The Sensors; Problems While Preparing For A Training Session - Hocoma Valedo Manuel De L'utilisateur

Chapter 5: Troubleshooting

Troubleshooting

If you are experiencing difficulties with the system please refer to the following
website:
www.valedotherapy.com
This section enables Valedo users to check against the technical problems listed
below and take relevant measures.
If you have any queries or need further clarification of issues for which we have not
provided a satisfactory solution, first contact your local Hocoma service center. See
copyright page at beginning of manual for contact information.

Problems with the Sensors

Issue
The sensors are not
turning on.

Problems While Preparing for a Training Session

Issue
The computing device
does not start.
Valedo sensors are not
connecting to the
computing device.
Action
 Gently shake the sensor to turn it on.
 If that does not work, push the button to turn
on.
 If both actions above do not work, that means
the batteries are depleted and must be
charged.
 If you suspect sensor failure check on
www.valedotherapy.com
and procedures for replacement under
warranty.
Action
 Make sure the computing device has been
charged or is plugged in.
 For further troubleshooting tips for the
computing device, please consult its user
manual.
 Make sure your computing device is running
the latest version of its operating system.
 Make sure the sensors are charged before
connecting to the computing device software.
 Make sure the sensors are not connected to a
power source via the USB cable
 Make sure Bluetooth is enabled on your
computing device.
 Make sure you are close enough to the
computing device (sensor icon on computing
device will indicate if sensors and computing
device are connected).
 Turn sensors off and on again.
 Restart computing device.
 Restart Valedo application.
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for sensor diagnostics
Chapter 5: Troubleshooting
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