Unitron uDirect 3 Guide Rapide page 34

Cause
The phone is ringing but the audio indicator is NOT
solid blue and there is no ringing signal through the
hearing aids
Bluetooth is disabled
in the phone
uDirect 3 and your
phone are not
connected to each
other
uDirect 3 is not paired
to the phone
The distance is too
great between uDirect 3
and the phone
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Possible remedy
Ensure Bluetooth is enabled
according to your phone's
user guide
1. Disable the Bluetooth
functionality in your phone
and turn it on again
2. Restart uDirect 3 by
switching it off and
then on. The uDirect 3
Bluetooth functionality
will be automatically
reactivated
3. Activate uDirect 3 by
selecting it in the phone's
"Active device" menu
4. Reduce the distance
between uDirect 3 and the
phone
Follow the pairing process in
this guide
Wear uDirect 3 around your
neck. Keep distance to phone
within <5m (15ft)
Cause
The phone is ringing, the audio indicator is solid blue
but there is no ringing signal through the hearing aids
uDirect 3 is out
of range of the
hearing aids
Phone is set to vibrate
If you are already
on a phone call, then
a second call cannot
be recognized
My phone rings but the name of the caller is not
being spoken by uDirect 3
The caller identification
feature is not available
or not enabled on your
phone
Two phones are
connected to your
uDirect 3
Caller identification
may be switched off
Possible remedy
Wear uDirect 3 correctly
around your neck with
both neckloop plugs firmly
plugged in
Enable ring tone on phone
Hang up the first phone call,
then accept the second call
Please refer to the phone's
user guide to check the
availability of this feature
If two phones are connected,
caller identification is only
available on the phone that
was last paired to uDirect 3
Please ask your hearing
healthcare professional to
enable caller identification
on your uDirect 3
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