Information On Ink Cartridges And The Print Head; Support Process - HP Photosmart C8100 Série Guide D'utilisation

Chapter 4
4. Gently pull the paper out of the rollers.
CAUTION:
and wheels for torn pieces of paper that might be remaining inside the device. If you do not
remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur.
5. Close the top door.
6. Close the ink cartridge door.
7. Turn on the HP All-in-One, and then touch OK to continue the current job.

Information on ink cartridges and the print head

The following tips help maintain HP ink cartridges and ensure consistent print quality.
• Keep all ink cartridges in the original sealed packages until they are needed.
• Turn off the HP All-in-One from the control panel. Do not turn off the device by turning off a
power strip or unplugging the power cord from the HP All-in-One. If you improperly turn off the
HP All-in-One, the print head assembly might not return to the correct position.
• Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).
• HP recommends that you do not remove the ink cartridges from the HP All-in-One until you have
replacement cartridges available to install. If you are transporting the HP All-in-One make sure
you leave the ink cartridges installed to avoid ink leakage from the print head assembly.
• Clean the print head (via the Printer Toolbox Software maintenance) when you notice a
significant decrease in print quality.
• Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges.
• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause
temporary printing problems.

Support process

If you have a problem, follow these steps:
1. Check the documentation that came with the HP All-in-One.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for the HP All-in-One
• Valuable HP All-in-One and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when you
register the HP All-in-One
3. Call HP support. Support options and availability vary by device, country/region, and language.
40 HP Photosmart C8100 All-in-One series
If the paper tears when you are removing it from the rollers, check the rollers