Troubleshooting And Support; Uninstall And Reinstall The Software - HP Deskjet F2100 Série Guide D'utilisation

2

Troubleshooting and support

This chapter contains troubleshooting information for installation and configuration issues and some
operational topics. For more troubleshooting information, see the onscreen Help.
Many issues are caused when the HP All-in-One is connected to the computer using a USB cable
before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One
to your computer before the software installation screen prompts you to do so, you must follow these
steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
CAUTION:
installation screen.
For support contact information, see the inside back cover of this guide.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted
by the software installation screen, you might need to uninstall and then reinstall the software. Do
not simply delete the HP All-in-One application files from your computer. Make sure to remove them
properly using the uninstall utility provided when you installed the software that came with the
HP All-in-One.
To uninstall from a Windows computer and then reinstall
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Double-click Add/Remove Programs.
3. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove.
Follow the onscreen instructions.
4. Disconnect the HP All-in-One from your computer.
5. Restart your computer.
NOTE:
computer. Do not connect the HP All-in-One to your computer until after you have reinstalled
the software.
6. Insert the HP All-in-One CD-ROM into your computer's CD-ROM drive and then start the Setup
program.
7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came
with the HP All-in-One.
When the software installation is complete, the HP Digital Imaging Monitor icon appears in the
Windows system tray.
To verify that the software is properly installed, double-click the HP Solution Center icon on the
desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan
Document), the software has been properly installed.
To uninstall from a Mac and then reinstall
1. Disconnect the HP All-in-One from your Mac.
2. Open the Applications:Hewlett-Packard folder.
10 HP Deskjet F2100 All-in-One series
Do not connect the USB cable to the computer until prompted by the software
It is important that you disconnect the HP All-in-One before restarting your