Appendix 6: Diagnosis Diagram - Dovre VIRTUS 50GA Installation Et Mode D'emploi

Appendix 6: Diagnosis diagram

Subject to change because of technical improvements
Problem
No spark
Spark but no ignition
When ignition button is released, pilot flame goes out
Main burner does not ignite
Whistling between high and low setting
Disrupted flame effect
Gas smell
Smell of combustion gases in room
Appliance goes out
Remote control does not work
possible
possible solution
cause
(*) = have installer carry out this action
Power supply cable
Check the connectors.
is loose
Power supply short Repair the short circuit. Do not lay the ignition cable next to metal
circuit surfaces as this weakens the spark.
Spark plug broken Replace the spark plug (*).
Piezo ignition faulty Replace the piezo ignition (*).
No gas Check that the gas valve is open.
Flush the pipe by holding the ignition button pressed for a longer
Air in pipelines
time.
Gas pressure too
Check the supply pressure or inform the gas supplier (*).
high
Check for a local blockage of the gas supply, for example due to
Gas pressure too
accumulation of dirt. Check the supply pressure or inform the gas
low
supplier (*).
Pilot flame nozzle or
pilot flame pipe Clean the parts (blow through) or replace the nozzle (*).
blocked
Incorrect pilot flame
Install the correct pilot flame nozzle (*).
nozzle
Thermocouple not
Keep the ignition button pressed longer.
warm enough yet
Thermocouple is
Position the thermocouple correctly in the flame (*).
not in the pilot flame
D OVRE
35