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COLD Mode Troubleshooting

Symptom
Unit too cold.
Unit not cold enough.
Unit makes excessive noise
and vibration when turned on.
Controller
display
flashes
"OFF" and unit is not working.
Controller display flashes "df"
and unit is not working.
Unit not cooling.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco
for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com and click on
Find Service Agent, or contact the Hatco Parts and Service Team at:
Telephone: 800-558-0607 or 414-671-6350
e-mail:
partsandservice@hatcocorp.com
Form No. HCSRM-0817
Probable Cause
Setpoint temperature set too low.
Digital temperature controller not working
properly.
Food product not pre-chilled before loading on
shelf.
Setpoint temperature set too high.
Condenser coil and/or ventilation panels are
plugged with dirt/dust.
Digital temperature controller not working
properly.
Refrigerant
low/leaking
or
condensing unit malfunction.
Internal components have not been adequately
warmed before operation.
The unit is in Standby mode.
The unit is in Defrost mode.
Unit has not completed five minute startup delay. Allow unit to complete five minute startup delay. After turning
Circuit breaker tripped.
Power Switch not working.
Digital temperature controller not working
properly.
Condensing unit overheated.
Internal condensing unit malfunction.
TROUBLESHOOTING GUIDE
Adjust the COLD controller setpoint temperature to a higher
setting. Refer to the "Changing the Setpoint Temperature"
procedure in the OPERATION section.
Contact Authorized Service Agent or Hatco for assistance.
Load shelf with pre-chilled food product only.
Adjust the COLD controller setpoint temperature to a lower
setting. Refer to the "Changing the Setpoint Temperature"
procedure in the OPERATION section.
Clean the condenser coil and ventilation panels. Refer
to the "Cleaning the Condensing Unit" procedure in the
MAINTENANCE section.
Contact Authorized Service Agent or Hatco for assistance.
other
internal
Contact Authorized Service Agent or Hatco for assistance.
Turn off unit immediately. Unit should be stored in a warm
environment of 65°F (18°C) for at least 10 hours.
Press and hold the
return to normal operation.
Press and hold the
return to normal operation.
on unit in COLD Mode, a five minute programmed delay
begins before the condensing unit starts up
Reset circuit breaker. If circuit breaker continues to trip,
contact Authorized Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
25
Corrective Action
key for three seconds. The unit will
key for three seconds. The unit will

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