Customer Service - Gaggenau VG 424 210 CA Notice D'utilisation

Malfunction
Burner goes off during operation. Power failure
Turn the control knob to 0. The
appliance tries to reignite and an
audible signal sounds.
Burners go off during operation.
An audible signal sounds.
There is a smell of gas in the
kitchen.
The corners of the appliance
curve upwards slightly during
operation.

Customer service

If your appliance needs repairs, our customer service
is there for you. We work hard to help solve problems
quickly and without unnecessary service calls, getting
your appliance back up and running correctly in the
least amount of time possible.
When you call, please indicate the product number
(E-Nr.) and serial number (FD-Nr.) so that we can
support you in a qualified manner. You will find the
type plate with these numbers on the bottom of the
appliance. To avoid having to search for a long time
when you need it, you can enter your appliance data
and the customer support telephone number here.
E-Nr.
Customer Service O
Please read the use and care instructions provided
with your appliance. Failure to do so may result in an
error in using the appliance. This could result in a
service call that instead of fixing a mechanical issue is
only needed for customer education. Such calls are
not covered by the appliance warranty.
Please find the contact data of all countries in the
enclosed customer service list.
Cause
Technical defect
Safety shut-off: appliance has not
been operated in the past six hours.
Potential leak on connection of gas
cylinder.
The heat causes the cooktop's
metal to expand.
FD-Nr.
Solution
Turn all control knobs to 0. Check the power supply.
The burners do not reignite automatically after a
power failure.
Notify Gaggenau customer service.
Turn the control knob to 0 and then switch on again,
if necessary.
Check gas cylinder connection for leaks.
This is normal. No curving is visible after cooling
down.
To book an engineer visit and product advice
877 442 4436
USA
toll-free
800 828 9165
CANADA
You can rely on the manufacturer's expertise. Rest
assured that the repair will be handled by trained
service technicians who have the original replacement
parts for your appliance.
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