Troubleshooting - Bosch SmartphoneHub Notice D'utilisation D'origine

The components of the eBike system are continu-
ously monitored automatically. If a fault is detected,
the corresponding fault code will appear on the on-
board computer.
The drive may also be switched off automatically de-
pending on what type of fault has occurred. You can
Code Cause
410 One or more buttons of the on-board
computer are disabled.
414 Operating unit connection problem
418 One or more buttons on the operating
unit are disabled.
419 Configuration error
422 Drive unit connection problem
423 eBike battery connection problem
424 Communication problem between
components
426 Internal time-out error
430 Internal battery of the on-board com-
puter is flat (does not apply to
BUI350)
431 Software version error
440 Internal drive unit fault
450 Internal software error
460 Error at USB port
490 Internal fault of the on-board com-
puter
Bosch eBike Systems

Troubleshooting

continue riding at any time without assistance from
the drive, but you should have your eBike checked
before completing any more journeys.
Only have repairs performed by a certified bicy-
u
cle dealer.
Corrective measures
Check whether any buttons are stuck, e.g. as a result of
dirt finding its way in. Clean the buttons if need be.
Have the connections checked
Check whether any buttons are stuck, e.g. as a result of
dirt finding its way in. Clean the buttons if need be.
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
Have the connections checked
Have the connections checked
Have the connections checked
Restart the system. If the problem persists, contact your
Bosch eBike dealer. With this error, it is not possible to
bring up the wheel circumference in the basic settings
menu or to adjust it.
Charge the on-board computer (in the holder or via the
USB port)
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
Remove the cable from the USB port of the on-board com-
puter. If the problem persists, contact your Bosch eBike
dealer.
Have the on-board computer checked
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1 270 U20 XBC | (29.04.2020)