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N° Problem encountered
The display shows the message
10
"DESCALING REQUIRED".
The display shows the message
11
"CREDIT THRESHOLD
REACHED".
The coffee flows out too fast
12
and no creamy froth forms on
the surface
13
The coffee is cold.
Dispensed coffee is insufficient
14
or excessive.
Coffee not supplied and steam
15
coming out of the capsule
compartment.
58
TROUBLESHOOTING
Possible causes
1 - The machine has limescale
build-up.
1 - No credit available.
1 - Capsule not compatible.
2 - Capsule already used.
1 - Coffee pours out in drops,
water circuit clogged.
2 - The machine has
limescale build-up
1 - Incorrect dose
programming.
2 - Coffee pours out in drops,
water circuit clogged.
3 - The machine has limescale
build-up.
1 - The loading lever was
not set to the brewing
position.
Solution
Descale the machine.
Contact Lavazza Customer
Service
Use Lavazza capsules or
compatibles.
Bring the lever back to rest
position and load a new capsule.
Run the machine washing cycle.
Descale the machine.
Program the coffee dose
properly
Run the machine washing cycle.
Descale the machine.
Set the loading lever to the
brewing position.
Result
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: go to step 2
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: go to step 2
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: go to step 2
Ok: call solved.
Non-ok: go to step 3
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: machine being serviced.
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