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Section 7. Troubleshooting
Information about the cleaner status and any relevant condition will be displayed in the iAquaLink
is charging.
7.1
General Troubleshooting
The following list provides some helpful hints for troubleshooting common challenges when using the cleaner.
User Issue
The cleaner does not stay on the pool surface or
is floating excessively.
The cleaner is not climbing walls.
The cleaner is not moving.
The cleaner does not fully charge.
The cleaner is not cleaning the pool effectively.
The cleaner does not collect debris or go
forward.
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Polaris
FREEDOM
®
Possible Cause
There is air trapped inside the cleaner housing.
The filter canister is full or dirty.
The filter canister is full or dirty.
Track treads worn down.
Confirm appropriate pool chemistry.
Product in Floor Only mode.
The cleaner may not be charged.
Cycle not started.
Reset needed.
Water intrusion.
Dirty charging contact
Charger issue.
Filter canister is full or dirty.
Brushes are worn.
The cleaner is not fully charged.
Debris jamming traction motor.
SC Cordless Robotic Cleaner | Owner's Manual
™
®
Suggested Solution
Remove cleaner from pool and re-submerge
(see Install and Submerge the Cleaner ).
Dispose of debris and thoroughly clean the filter
canister with mild soap and a soft brush. Then,
re-submerge the cleaner (see Clean the Filter
Canister ).
Dispose of debris and thoroughly clean the
filter canister with mild soap and a soft brush.
Then, re-submerge the cleaner (see Clean the
Filter Canister ).
See Replacing Wear Parts .
Speak with your pool service professional.
Do not leave cleaner in the pool during any
chemical treatments.
Select Floor/Wall cleaning mode.
The outlet the cleaner is connected to is not
supplying electrical power. Check that the outlet
to which the cleaner is connected is receiving
electricity.
Remove from water and start the cleaner using
the slider by sliding and releasing to the right or
use the App.
Turn off the cleaner using the slider by sliding to
the left and hold for 20 seconds. If the problem
is not resolved, contact your local service
center to request a diagnostic review or contact
Technical Support at 1.800.822.7933.
Contact your local service center to request a
diagnostic review or contact Technical Support
at 1.800.822.7933.
If the indicator does not turn green after 6+
hours of charging, clean the charging contacts
on both cleaner and charger with a cloth and
fresh water. Dry the cleaner before plugging into
charger after each cycle.
If the LED on the charger does not light up,
check the condition of the charger. If any
damage is visible, the charger will need to be
replaced.
Dispose of debris and thoroughly clean the
filter canister with mild soap and a soft brush.
Then, re-submerge the cleaner (see Clean the
Filter Canister ).
Check the wear indicator(s) (see Replacing
Wear Parts ).
Charge the cleaner.
Remove any debris in the front brush area.
app while the cleaner
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