Hkoenig rp360 Manuel D'instructions page 7

WARRANTY
The warranty period for our products is 2 years.
If you have any problems or questions, you can easily access our help pages, troubleshooting tips, FAQ,
and user manuals on our service site: https://sav.hkoenig.com.
By typing the reference name of your device in the search bar, you can access all available online
support, designed to best meet your needs.
If you still cannot find an answer to your question or problem, then click on "Did the answer solve your
problem?". This will direct you to the Customer Support Request Form, which you can fill out to
validate your request and get help.
WARRANTY CONDITIONS
The warranty covers all failures occurring under normal use, in accordance with the usage and
specifications in the user's manual.
This warranty does not apply to packaging or transportation problems during shipment of the product
by the owner. It also does not include normal wear and tear of the product, nor maintenance or
replacement of consumable parts.
EXCLUSION OF WARRANTY
- Accessories and wearing parts (*).
- Normal maintenance of the device.
- All breakdowns resulting from improper use (shocks, failure to comply with power supply
recommendations, poor conditions of use, etc.), insufficient maintenance or misuse of the device, as well
as the use of unsuitable accessories.
- Damage of external origin: fire, water damage, electrical surge, etc.
- Any equipment that has been disassembled, even partially, by persons other than those authorized to
do so (notably the user).
- The products whose serial number would be missing, deteriorated or illegible that would not allow its
identification.
- The products subjected to leasing, demonstration, or exhibition.
(*) Some parts of your device, called wear parts or consumables, deteriorate with time and frequency of
use of your device. This wear and tear are normal but can be accentuated by poor conditions of use or
maintenance of your device. These parts are therefore not covered by the warranty.