Common Issues
Issue
There are obvious water stains on the floor,
the cleaner head leaks water, or water
cannot be vacuumed from the floor.
The indicator does not light up and the
vacuum cleaner cannot start.
There is an unpleasant smell during use.
Cleaning creates a lot of foam.
The vacuum cleaner does not charge when
docked.
The indicator is on, but the vacuum cleaner
does not respond on button pressing.
Is power always being drawn when the
vacuum cleaner is on the dock?
Solution
Remove the roller and dirty tank, check the dirty tank pathway and the suction port inside the
roller slot for any clogging, and check if the filter is clogged or wet. Confirm that the dirty tank
and filter are properly installed, then try again.
Low battery level. Charge it before use.
Clean the roller, dirty tank and filter.
Do not add any disinfectant to the clean tank or spray it on the floor. Only use cleaning
solutions recommended by Roborock in the clean tank.
Do not over-add the recommended cleaning solution.
Clean the charging contacts on the charging dock and vacuum cleaner.
Press and hold the
button for 2 seconds to force a power-off, then restart the machine.
The vacuum cleaner will consume power while it is docked to maintain battery performance,
but the power consumption is extremely low.
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