Warranty Claims; Policy & Procedures - SOLTRON XS Instructions D'utilisation

Warranty

Warranty Claims

Policy & Procedures
1. When to file a Warranty Claim:
In the event that your tanning system is not functioning properly under in-
tended normal use as described in the unit's Operation an Instruction
Manual, you may then have established cause to file a Warranty Claim.
NOTE:
Both the tanning system and legal registered owner must
meet the criteria established under Soltron Limited Warran-
ty as described in this manual before any Warranty Claim
will be considered.
2. Where to call to place a Warranty Claim:
Soltron is supported nationwide by an extensive dealer/distributor net-
work through whom the majority of our units are sold. These dealers/dis-
tributors are required by contract to stock sufficient parts to meet the
various warranty and nonwarranty needs of their customers.
Therefore, in order for you to properly file a Warranty Claim, you must lo-
cate the name and phone number of the dealer/distributor through whom
you purchased your unit. Normally this information can be easily located
either on your paid invoice or other proof of purchase documentation that
you received when taking delivery of the unit.
Next, notify the dealer/distributor of the serial number, model number and
date unit was purchased. This will initiate the Warranty Claim process.
Upon determination of the problem, your dealer/distributor can then sup-
ply you with the part(s) and proper instructions to return your unit to work-
ing order.
Each dealer/distributor has their own internal procedure for handling
Warranty Claims and credits.
NOTE:
Soltron, the manufacturer, does not involve itself in the di-
rect handling of a Warranty Claim except where mitigating
circumstances apply and where required by law.
Parts Warranty Claim/Credit Review
1. Customer calls Soltron and notifies the Service Department of prob-
lem
2. Soltron Service Department determines course of action.
3. Soltron ships part and R.A.I. to customer freight collect and bills cus-
tomer on net 30 basis for part only.
4. Customer, within 15 days of receiving new part, returns defective part
to Soltron along with R.A.I.
5. Upon receipt of defective part and R.A.I., Soltron issues customer a
credit invoice which offsets original bill. Customer's account is re-
turned to zero balance concerning this claim.
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