Bose ULTRA OPEN Mode D'emploi page 51

SYMPTOM
Can't adjust the mode
Difficulty hearing caller
while on a phone call
Earbuds don't respond
Earbuds don't respond
to button presses
Can't access shortcut
TROU B LE S HO OT ING
SOLUTION
Place both earbuds in the charging case until they magnetically
snap into place. Close and re-open the case. The earbud status
lights display charging status (see page 30). Remove
the earbuds.
If you customized your shortcut to be on a specific earbud, make
sure you press and hold the button on the correct earbud.
If you customized your shortcut to be on a specific earbud, use
the Bose app to assign the shortcut to the other earbud and try
again. Visit: support.Bose.com/UOE support.Bose.com/UOE to see how-to videos.
Use the Bose app to adjust the mode. You can access this option
from the product control screen (see page 12).
Increase the volume using your device.
Place both earbuds in the charging case until they magnetically
snap into place. Close and re-open the case. The earbud status
lights display charging status (see page 30). Remove
the earbuds.
Reboot the earbuds and charging case (see page 55). If that
doesn't work, restore the earbuds to factory settings
(see page 56).
For multi-press functions, vary the speed of presses.
Make sure your music app supports the function.
If the earbuds have been exposed to high or low temperatures, let
the earbuds return to room temperature.
If Auto Volume is enabled, see "Adjusting volume has minimal
effect while Auto Volume is enabled" on page 52.
Connect a different device and try again.
Reboot the earbuds and charging case (see page 55).
Make sure you have set a shortcut using the Bose app
(see page 20).
If you customized the shortcut to be on a specific earbud, make
sure you press and hold the button on the correct earbud.
If you customized your shortcut to be on a specific earbud, use
the Bose app to assign the shortcut to the other earbud and try
again. Visit: support.Bose.com/UOE support.Bose.com/UOE to see how-to videos.
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