Dogtra iQ Guide D'utilisation page 28

and/or increase the stimulation level. Be
sure both contact points are touching
both of your fingertips.
- The battery may be low, check the LED
light for battery life.
- If you have a full charge, and you have
done all of the above, your unit may need
to be serviced. Please contact Customer
Service at info@dogtra-europe.com or
call 00 33 (0)1 30 62 65 65.
3. The transmitter has no range, or
stimulation is less when the dog is
farther away.
- Check to see if your fingers are
52
Troubleshooting Guide
touching the antenna as the range may
substantially decrease.
- The range indicated on the unit's box
is for flat terrain(line of sight). Heavy
brush, trees, hills or moisture will affect
the range of your unit. For best range,
hold the transmitter vertically above
your head, and/or try moving to higher
ground.
- Any electrical conductors will affect the
range, such as cars, chain-link dog runs,
metal buildings, and radio towers. For
best results, operate away from these
structures.
4. My units are not holding a charge.
- The charging pin may be damaged. A
metal pin inside the charging port should
stand straight up and firm in the center. If
the pin is wobbling, broken or missing,
you will need to send the unit in to the
Repair Dept. The charging port must be
clean prior to charging, clean the dirt out
with a cotton swab and some rubbing
alcohol. If the dog is in salt-water, be
sure to rinse the receiver and charging
port with clean water.
- For Dogtra units over two years old from
the purchase date, the batteries may need
to be replaced. You can replace them
yourself by contacting Dogtra. Damages
incurred to the unit due to improper
battery installation are not covered
under any warranty. Dogtra strongly
recommends sending the unit in for
inspection.
5. My dog has skin irritation
- This may be due to the contact points. If
your dog exhibits signs of skin irritation,
consult with a veterinarian. Once the
dog's skin returns to a normal condition,
continue to use the collar and check your
dog's neck each time you use the unit.
Troubleshooting Guide
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