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Troubleshooting Tips... Before you schedule service
Problem
Cloudiness on
glassware
Suds in the tub
Detergent left in
dispenser cups
Black or gray marks
on dishes
Dishes don't dry
Control panel
responded to inputs
but dishwasher
never filled with
water
Stained tub interior
49-4000289 Rev 0
Possible Cause
Combination of soft water
and too much detergent
Low performing phosphate-
free detergent
Water temperature entering
the dishwasher exceeds
150°F (66°C)
Wrong detergent
Rinse agent was spilled
Dishes or utensils are
blocking the detergent cup
Aluminum utensils have
rubbed against dishes
Additional drying time is
needed
Low inlet water temperature
Rinse agent dispenser is empty
Door may not be completely
closed
Water valve may be turned
off
Flood float may be stuck
White film on inside
surface— hard water
minerals
What To Do
This is called etching and is permanent. To prevent this
from happening, use less detergent if you have soft water.
Wash glassware in the shortest cycle that will get it clean.
See A white film on glassware, dishware and the
interior in this TROUBLESHOOTING section.
This could be etching. Lower the water heater
temperature.
Use only high quality automatic dishwasher detergents to
avoid sudsing. Cascade
Platinum™ ActionPacs™ or
®
Quantum
Automatic Dishwashing Detergent
®
been approved for use in all
To remove suds from the tub, open the dishwasher and
let suds dissipate. Open the door, press and hold Start
for 3 seconds, and close the door.
Always wipe up rinse agent spills immediately.
Reposition the dishes, so the water from the lower spray
arm can flush the detergent cup. See the Loading section.
Reposition the tall utensils or heavy silverware that may
be keeping the dispenser cup door from opening. See
the Loading section.
Don't place large bowls or pots directly under the
detergent dispenser.
Remove marks with a mild, abrasive cleaner.
Leave door closed after the Clean light appears to allow
the fan to run an additional 90 minutes.
Select Dry - Ultra option to add additional drying time.
Note: If you open the door, this fan extension will be cancelled.
Make sure inlet water temperature is at least 120°F.
Select Dry.
Use Hi-Temp Wash option.
Select a higher cycle, such as Presoak+Sanitize/Sani
or Cookware.
Check the rinse agent dispenser and fill as required.
Make sure the door is firmly closed.
Make sure water valve (usually located under the sink) is
turned on.
Remove Ultra-Fine filter and lightly tap the piece under the
ultra fine filter that looks like a salt shaker. Replace the filter.
Café recommends high quality rinse agents such as
Cascade
Platinum™ Power Dry™ Rinse Aid or
®
Jet-Dry
Rinse Aid
to help prevent hard water mineral
®
deposits from forming.
Run dishwasher with citric acid to remove mineral deposits.
Citric acid (Part number: WD35X151) can be ordered
through GE Appliances Parts. See back cover for ordering
information. Alternatively, purchase Cascade
Dishwasher Cleaner or Finish
and follow the directions on the label.
Finish
have
Café
dishwashers.
Finish
Platinum™
®
Dishwasher Cleaner
®
®
®
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