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Troubleshooting Tips... Before you schedule service
Problem
Smart Assist light
is red
Smart Assist light is
yellow
Start status indicator
light flashing
Dishwasher BEEPS
once every minute
Display shows
"LEAK DETECTED"
Beeping at the end
of the cycle (on
some models)
Dishes and flatware
not clean
Spots and filming
on glasses and
flatware
22
Possible Cause
A potential problem has
been detected with your
machine.
There is a notification
available in the SmartHQ App.
The door was opened or the
cycle was interrupted.
This is a reminder that your
dishwasher door has been left
open during operation. It will
continue beeping until you
press Start and close the door.
Possible leak is detected
This is normal. Dishwasher
will beep twice at the end of
the cycle.
Ultra-Fine Filter or Fine
Filter is clogged
Low inlet water temperature
Water pressure is
temporarily low
Air gap or disposer clogged
High drain loop or air gap
not installed
Improper rack loading
Poor performing detergent
Extremely hard water
Low inlet water temperature
Overloading or improper
loading of the dishwasher
Old or damp powder
detergent
Rinse agent dispenser empty
Too little or low performing
detergent
What To Do
Use the SmartHQ App to identify and troubleshoot the
potential problem. If you are not connected to WiFi,
check your display for any codes and call for service.
Use the SmartHQ App to follow recommended steps.
Press the Start pad once and close the door within 4
seconds to start the dishwasher. Press the Start pad a
second time when the dishwasher is running only if you
wish to cancel the cycle.
Press Start and close the door.
Some models are equipped with leak detection and the
cycle will be cancelled if a leak is detected. The display
will show "LEAK DETECTED". Contact Café for service.
To turn off the double beep indicator (or re-activate it if it
was previously turned off), press the Dry pad 5 times within
3 seconds. A triple beep will sound to indicate the end-of-
cycle beep option has been turned on or off.
See the Care and Cleaning section.
Make sure inlet water temperature is correct (see the USING
THE DISHWASHER section). Turn on the hot water faucet
nearest the dishwasher, let run until the water temperature
stops rising. Then start the dishwasher and turn off
the faucet. This ensures the entering water is hot. Select
Hi-Temp Wash if available.
Turn on a faucet. Is water coming out more slowly than usual?
If so, wait until pressure is normal before using your dishwasher.
Normal water pressure to the dishwasher should be 20-120 psi.
Clean the air gap or flush the disposer.
Refer to the Installation Instructions for proper drain line
installation.
Make sure large dishware does not block the detergent
dispenser or the wash arms. See the Loading section.
Use high quality detergents such as
ActionPacs™ or
Finish
Dishwashing
Detergent.
Use high quality rinse agents such as Cascade
Platinum™ Power Dry™ Rinse Aid or
Rinse Aid
to prevent spots and prevent new film build-up.
If water is extremely hard, a softener may be required.
Make sure water temperature is at least 120°F (49°C).
Load dishwasher as shown in the Loading section.
Make sure detergent is fresh.
such as
Cascade
Platinum™ ActionPacs™ or
®
Quantum
Automatic Dishwashing
®
Refill with high quality rinse agents such as Cascade
Power Dry™ Rinse Aid or
Make sure you use the proper amount of highly rated
detergent.
Cascade
Platinum™
®
Quantum
Automatic
®
®
®
Finish
Jet-Dry
®
Use high quality detergents
Finish
Detergent.
Platinum™
®
Finish
Jet-Dry
Rinse
®
®
49-4000289 Rev 0
®
®
Aid.
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