Wolf E Serie Mode D'emploi page 26

Troubleshooting
Troubleshooting
Troubleshooting
Before contacting Factory Certified Service visit
wolf.com/assistance or use these helpful tips to prevent
the need for a service visit.
OVEN DOES NOT OPERATE
1 Verify power is on. The oven automatically turns off
after 12 hours of continual use, except in Dehydration
or Sabbath.
2 Verify electrical power to the oven and home circuit
breaker is on.
3 Turn off the unit at the circuit breaker or electrical
supply source for 30 seconds, then turn on the power
to the unit.
4 Enter a command using the control panel to see if it
responds. For lower oven operation, first press LOWER
OVEN.
NO RESPONSE FROM THE CONTROL PANEL AND
TOUCHSCREEN
1 Cleanliness, temperature, and area of your finger used
can make a difference in how the control responds.
• Make sure your hands are clean when using
controls
• Warm cold hands before pressing the control
panel.
• Use the pad or tip of your finger, not a fingernail
to press the control keys or buttons.
Unit is in Sabbath (
2
Verify the unit is not locked. Touch and hold LOCK for
3
three seconds to unlock.
Turn the home circuit breaker to the unit off for 30
4
seconds then back on again. Retest the unit operation.
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subzero-
appears on the touchscreen).
OVEN TEMPERATURE ISSUE
1 Allow the oven to fully preheat.
• Preheating the oven for every mode other than
broil is key to optimal cooking performance.
• Varied results are expected if preheat
temperatures are not reached before adding food
to the oven.
If available, use the temperature probe to get more
2
consistent cooking results.
If any of the following happen, a service call is
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necessary to expertly diagnose and repair the product:
• Oven is not getting hot enough even though
oven is set to the right temperature.
• Preheat is showing completed but oven is still not
hot.
• Foods are not cooked or take a significantly long
time to cook versus the recipe time or past
experience.
• Food is unevenly cooked after following
manufacturer and recipe instructions.
• Turning the heat up does not show any
improvement to cook time or oven performance.
Contact Wolf Customer Care at 800-222-7820.
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"PROBE SHORTED" APPEARS ON THE
TOUCHSCREEN
Touch Off. Verify the probe connector is fully seated
into the receptacle. Reset the oven temperature and
probe temperature.
ERROR MESSAGE APPEARS DURING CLEAN CYCLE
For double ovens, if one oven is in an active clean
cycle, the other oven cannot be used.