OSOTEK Horizon H200 Mode D'emploi page 19

Troubleshooting
The display will show an error message or a voice notification will be played when the vacuum is
not working normally, please refer to the table to find the solution. If the error cannot be solved by
the solution, please contact the after-sales service team in time.
Error Icon Voice Notification
The clean water tank is short of
water, please add water.
Please check and clean the
roller brush.
Please clean the dirty water
tank.
Re-install the dirty water tank
Reinstall the roller brushbar.
Please clean the pipes and dirty
water tank.
The sensor is dirty, please clean
the pipeline of the vacuum.
Fault code
Solution
Add water to the clean water tank
before use.
Check whether the brush roll is
entangled or blocked by foreign
objects
Clean the dirty water tank and
reinstall it.
Please re-install the dirty water
tank correctly
Reinstall the roller brushbar
properly.
Check whether the suction port of
the floor brush and the pipeline of
the dirty water outlet are blocked,
and clean the dirty water tank.
Clean the dirt detection sensor.
Contact the after-sales service
team.
Common Issue
Common Issue
The battery is depleted.
The battery has overheating
protection.
Clean water tank, dirty water
tank, or roller brushbar is not
installed.
The vacuum does not
Full Dirty Water Tank
work.
The clean water tank is out of
water.
The suction port of the floor
brush or the pipeline of the
dirty water outlet is blocked.
The roller brushbar is tangled
with foreign objects.
Dirty water recycling error
The filter is not installed.
of the main unit
Self-cleaning charging dock
not powered on
Unable to charge the main
unit
The power supply being used
is not original.
The vacuum has no voice The voice notification is
notification. disabled.
The clean water tank is out of
water.
The clean water tank is not
installed.
The dirty water tank is full.
The vacuum cannot carry
The dirty water tank is not
out self-cleaning.
installed.
The battery is low or depleted.
Self-cleaning charging dock
not powered on
18
Possible Cause Solution
Fully charge the vacuum before
use.
Try again after the battery
temperature returns to normal.
Install the clean water tank/dirty
water tank/brush roll correctly
Clean the dirty water tank and
reinstall it.
Add water to the clean water tank
and reinstall the tank.
Clean the suction port of the floor
brush and the pipeline of the dirty
water outlet.
Clean the roller brushbar.
Install the filter before use.
Use the original power supply to
power the self-cleaning charging
dock
Use the original power supply.
Press and hold the voice button
for three seconds to enable voice
notification.
Add water to the clean water tank
and reinstall the tank.
Reinstall the clean water tank.
Clean the dirty water tank and
reinstall it.
Reinstall the dirty water tank.
Carry out self-cleaning when the
battery level is sufficient.
Use the original power supply to
power the self-cleaning charging
dock