Trouble Shooting - INFOSEC UPS SYSTEM E4 VALUE 4000 Manuel Utilisateur

4. Trouble Shooting

If the UPS system does not operate correctly, please solve the problem by using the table below.
Symptom
No indication and alarm in the front
display panel even though the mains
is normal.
The icon and the warning code
flashes on the LCD display and
the alarm beeps every second.
The icons and
on the LCD display and the alarm
beeps every second.
The icons and
on the LCD display and the alarm
beeps twice every second.
Fault code is shown as 43. The icon
lights on LCD display and
alarm beeps continuously.
Fault code is shown as 14, the icon
lights on the LCD display,
and the alarm beeps continuously.
Other fault codes are displayed and
the alarm sounds continuously.
Battery backup time is shorter than
nominal value
The icons and
LCD display and the alarm beeps
every second.
INFOSEC UPS SYSTEM – 4 rue de la Rigotière – 44700 Orvault – France – www.infosec-ups.com
Hot Line Tel : +33 (0)2 40 76 15 82 – fax : +33(0)2 40 94 29 51 – hotline@infosec.fr – 03 16 AA 59 203 26
Possible cause
The AC input power is not
connected properly.
EPO function is enabled.
flashes
The external or internal battery
is incorrectly connected.
The UPS is overloaded.
The UPS is overloaded.
Devices connected to the UPS
are fed directly by the
flashes
electrical network through the
Bypass.
After repetitive overloads, the
UPS is locked on Bypass
mode. Connected devices are
fed directly by the mains.
The UPS has been in overload
too long and becomes faulty.
The UPS shuts down
automatically.
The UPS shuts down
automatically because a short
circuit occurred on the UPS
output.
A UPS internal fault has
occurred.
Batteries are not fully charged
Battery defect
Fan is locked or not working;
flash on the
or the UPS temperature is too
high.
Remedy
Check that the input cable is
firmly connected to the mains.
Set the circuit to closed
position to disable the EPO
function.
Check that all the batteries are
connected properly.
Remove excess loads from the
UPS output.
Remove excess loads from the
UPS output.
Remove excess loads from the
UPS output first. Then shut
down the UPS and restart it.
Remove excess loads from
UPS output and restart it.
Check the output's wiring and
that connected devices are in
short circuit status.
Contact your dealer
Charge the batteries for at
least 7 hours and then check
their capacity. If the problem
persists, consult your dealer.
Contact your dealer to replace
the battery.
Check the fans and notify your
dealer.
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