Warranty - EVBOX Elvi Manuel D'utilisation

EN

Warranty

1 EVBox warrants to Customer on delivery and for a period of three (3) years thereafter that
the Products are free from material defects in material and workmanship and conform in all
material aspects with the specifications as explicitly listed in the Documentation, except for
charging cables, their connectors and software, for which the warranty is limited to three (3)
months from delivery. Except as stated in this clause 1, EVBox provides no warranties of any
kind in respect of the Products.
2 Subject to clause 3, EVBox shall, at its option, repair or replace defective Products, or
refund the price of defective Products if:
(a) Customer gives notice in writing during the warranty period within a period of fourteen
(14) days after the Customer has discovered or should reasonably have discovered that some
or all of the Products do not comply with the warranty as set out in clause 1;
(b) Customer returns such Products to EVBox (at the location specified by EVBox) at
Customer's cost and following the RMA (return merchandise authorization) instructions from
EVBox, if the nature of the Product allows such return; and
(c) EVBox is given a reasonable opportunity of examining such Products and provided by
Customer with all information it may reasonably require to proceed to such examination.
With respect to repair, EVBox is entitled to apply problem-avoiding restrictions and/or
Workarounds.
3 EVBox shall not be liable for the Products' failure to comply with the warranty in clause 1 if:
(a) Customer makes any further use of such Products after giving a notice in accordance with
or failed to provide notification within fourteen (14) days as set out in clause 2;
(b) The Error arises because Customer failed to follow EVBox's oral or written instructions as
to the storage, installation, commissioning, use or maintenance of the Products or (if there
are none) good trade practice (such as but not limited to use of the Products with parts,
accessories or software not provided or approved by EVBox);
(c) The Error arises as a result of EVBox following any customisation or Product specification
supplied by Customer;
(d) Repairs or other interventions on the Products are performed by persons not trained
for this purpose, against EVBox's oral or written instructions, or with parts not supplied or
approved by EVBox; or
(e) The Error arises as a result of fair wear and tear, wilful damage or negligence by Customer
and/or a third party, or abnormal working conditions (such as but not limited to damages
resulting from vandalism, animals, high-pressure cleaners, or Error in connected vehicles).
4 In all cases, the following are excluded from the coverage of the warranty:
(a) Travel costs and labour costs of repair, including time spent on preliminary work or on
disassembly and reassembly, if the repair of the Products is to take place at the installation
site due to the nature of the Products;
(b) Cleaning, routine maintenance and preventative maintenance operations of the Products
as defined in the Documentation, as well as the supply of products necessary for these
operations;
(c) Restarting operations after the Product has been secured, for example by circuit breakers,
ground fault circuit interrupters (GFCIs), fuses or emergency stops; and
(d) In general, all operations on site, especially if no parts need to be replaced.
5 The Agreement shall apply to any repaired or replacement Products supplied by EVBox.
This warranty statement is subject to change.
Please refer to evbox.com/general-terms-conditions for the latest version.
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