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us_main.book.book Page 70 Monday, January 3, 2022 8:42 AM
70 TROUBLESHOOTING
A:
The correct side of the tray should be facing up and the tray should sit firmly on the center hub. The
support is not operating correctly. Reinstall the glass tray and restart the oven. Cooking without the
glass tray can give you poor results.
Q:
Why does the dish become hot when I microwave food in it? I thought that this should not
happen.
A:
As the food becomes hot it will conduct the heat to the dish. Use hot pads to remove food after
cooking.
Q:
What does standing time mean?
A:
Standing time means that food should be taken out of the oven and covered for additional time after
cooking. This process allows the cooking to finish, saves energy, and frees the oven for other
purposes.
Q:
Can I pop popcorn in my upper oven? How do I get the best results?
A:
Yes. Pop packaged microwave popcorn following manufacturer's guidelines or use the
preprogrammed Popcorn button.
Do not use regular paper bags. Use the listening test by stopping the oven as soon as the popping
slows to a pop every one or two seconds. Do not try to repop unpopped kernels. You can also use
special microwave poppers. When using a popper, be sure to follow manufacturer's directions. Do not
pop popcorn in glass utensils.
Q:
Why does steam come out of the air exhaust vent?
A:
Steam is normally produced during cooking. The upper oven has been designed to vent steam out of
the top vent.
About the Lower Oven
Q:
My new oven doesn't cook like my old one. Is there something wrong with the temperature
settings?
A:
No. Your oven has been factory tested and calibrated. For the first few uses, follow your recipe times
and temperatures carefully. If you still think your new oven is too hot or too cold, you can adjust the
oven temperature yourself to meet your specific cooking needs. Refer to the Changing Settings
section in this manual for easy instructions on how to adjust your thermostat.
Q:
Is it normal to hear a clicking noise coming from the back of my oven when I am using it?
A:
Your new appliance is designed to maintain a tighter control over your oven's temperature. You may
hear your oven's heating elements click on and off more frequently on your new oven. This is
NORMAL.
Q:
Why is the time flashing?
A:
This means that the product has just been plugged in, or that it has experienced a power
interruption. To clear the flashing time, touch any button and reset the clock if needed.
Q:
During convection cooking the fan stops when I open the door. Is that normal?
A:
Yes, this is normal. When the door is opened, the convection fan will stop until the door is closed.
Q:
Can I use aluminum foil to catch drippings in my oven cavity?
A:
Never use aluminum foil to line the bottom or sides of the oven. The foil will melt and stick to the
bottom surface of the oven and will not be removable. Use a foil-lined sheet pan placed on a lower
oven rack to catch drippings instead. (If foil has already melted onto the bottom of the oven, it will not
interfere with the oven's performance.)
Q:
Can I use aluminum foil on the racks?
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