Troubleshooting Tips - GE JB860 Manuel

Troubleshooting Tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Surface units do not
work properly
Surface unit stops
glowing when turned to a
lower setting
Scratches (may appear
as cracks) on cooktop
glass surface
Areas of discoloration on
the cooktop
Plastic melted to the
surface
Pitting (or indentation) of
the cooktop
Frequent cycling off and
on of surface units
My new oven doesn't
cook like my old one. Is
something wrong with
the temperature settings?
Food does not bake
properly
49-80764 Rev. 5
Possible Cause
Improper cookware being used.
In some areas, the power (voltage)
may be low.
A fuse in your home may be blown
or the circuit breaker tripped.
Cooktop controls improperly set.
The unit is still on and hot.
Incorrect cleaning methods being
used.
Cookware with rough bottoms being
used or coarse particles (salt or
sand) were between the cookware
and the surface of the cooktop.
Cookware has been slid across the
cooktop surface.
Food spillovers not cleaned before
next use.
Hot surface on a model with a light-
colored cooktop.
Hot cooktop came into contact with
plastic placed on the hot cooktop.
Hot sugar mixture spilled on the
cooktop.
Improper cookware being used.
Your new oven has a different
cooking system from your old oven
and therefore may cook differently
than your old oven.
Oven controls improperly set.
Rack position is incorrect or rack is
not level.
Incorrect cookware or cookware of
improper size being used.
Oven temperature needs adjustment. See the Special Features section.
Ingredient substitution
What To Do
Use pans which are flat and match the diameter of the
surface unit selected.
Cover pan with a lid until desired heat is obtained.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the surface unit
you are using.
This is normal.
Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored when it is
hot. This is temporary and will disappear as the glass cools.
See the Glass surface—potential for permanent damage
section in the Cleaning the glass cooktop section.
Call a qualified technician for replacement.
Use only flat cookware to minimize cycling.
For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new oven
is too hot or too cold, you can adjust the temperature
yourself to meet your specific cooking preference. See
the Special Features section. NOTE: This adjustment
affects Bake, and Convection Bake temperatures; it will
not affect Convection Roast, Broil or Clean.
See the Cooking Modes section.
See the Cooking Modes section and Cooking Guide.
See the Cookware section.
Substituting ingredients can change the recipe outcome.
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