Roche ACCU-CHEK Aviva Manuel De L'utilisateur page 25

Unusual Test Results
If your blood glucose result does not match the way you feel, follow these steps:
Troubleshooting Checks
1. Check the expiry date of the test strips.
2. Ensure that the cap on the test strip container is
always closed tightly.
3. Check if the test strip was out of the container for
a long time.
4. Check that your test strips were stored in a cool,
dry place.
5. Check that you followed the testing steps.
6. Check that the code number on the meter
display matches the code number on the test
strip container.
7. If you are still unsure of the problem...
Chapter 2
Action
Discard the test strips if they are past the expiry date.
If you think it may have been uncapped for some time,
replace the test strips.
Repeat the test with a new test strip.
Repeat the test with properly stored test strips.
Read Chapter 2 "Testing Your Blood Glucose" and test
again. If you still have problems, call Accu-Chek
Customer Care at 1-800-363-7949.
If they do not match, insert the correct code chip in
the meter and test again.
Repeat the test with a new test strip and run a con-
trol test. If you still have problems, call Accu-Chek
Customer Care.
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