Faqs - Roborock S6 MaxV Mode D'emploi

FAQs

Problem
Unable to power on
Unable to charge
Slow charging speed
Unable to return to dock
Abnormal behavior
Noise during cleaning
Poor cleaning performance and/or
leaking dust
Unable to connect to WiFi
Solution
The battery level is low. Put the robot on the Charging Dock and charge it before use.
The battery temperature is too low or too high. Only use the robot within the range of 4-40°C (39-104°F).
If the Charging Dock is not receiving power, check that both ends of the power cable are properly
connected.
If contact is poor, clean the contact areas of the Charging Dock and the robot.
Confirm that the Charging Dock indicator is on.
The robot is charged in an environment at a high or low temperature. To maintain the battery life cycle, the
robot automatically reduces the charging speed.
The charging contacts may be dirty. Clean them with a dry cloth.
There are too many obstacles near the Charging Dock. Move it to an open area.
The robot is too far from the Charging Dock. Place it closer and retry.
Restart the robot.
The main brush, side brush, or main wheels may jammed. Turn off the robot and clean them.
If the Omni-Directional Wheel is jammed, use a screwdriver to remove it for cleaning.
The Dustbin is full and needs emptying.
The Filter is blocked and needs cleaning.
The main brush is dirty. Clean it and retry.
WiFi is disabled. Reset the WiFi and try again.
WiFi signal is poor. Move the robot to an area with good WiFi reception.
Abnormal WiFi connection. Reset the WiFi, download the latest mobile app and retry.
The current device is not supported. You can find supported models in the app.
Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock customer
service for help with troubleshooting.
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