Faqs - Roborock S5 Max Mode D'emploi

FAQs

Problem
Unable to power on
Unable to charge
Slow charging
Unable to recharge
Abnormal behavior
Noise during cleaning
Poor cleaning ability or
dust falling out
Unable to connect to WiFi
Solution
The battery level is low. Put the robot on the charging dock to charge it before use.
The battery temperature is too low or too high. Only use the robot within the range of 0-40°C (32-104°F).
If the charging dock is not receiving power, check that both ends of the power cable are properly connected.
If contact is poor, clean the contact areas of the charging dock and the robot.
Power is restored when the power indicator light turns on.
When used at high or low temperatures, the machine will automatically reduce charging speed to
extend battery life.
The charging contact areas may be dirty. Use a dry cloth to clean them.
There are too many obstacles near the charging dock. Move it to an open area.
The robot is too far from the charging dock. Place it closer and retry.
Restart the robot.
The main brush, side brush, or main wheels may jammed. Turn off the robot and clean them.
If the omnidirectional wheel gets jammed, use a screwdriver to remove it for cleaning.
The dustbin is full and needs emptying.
The filter is blocked and needs cleaning.
The main brush is jammed and needs cleaning.
WiFi is disabled. Reset the WiFi and try again.
WiFi signal is poor. Make sure that the robot is in an area with good WiFi signal reception.
Abnormal WiFi connection. Reset the WiFi and download the latest mobile app and retry.
The current device is not supported. You can find supported models inside the app.
Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock
customer service for help with troubleshooting.
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