Service; Troubleshooting - Thermador MASTERPIECE Serie Guide D'utilisation Et D'entretien

Service

Troubleshooting

If you encounter a problem, it often will merely be
something minor. Before you call customer service,
consider the suggestions and instructions below:
Fault
Cooktop is not working The electric power supply has been
is flashing on the ele-
"
ment display
flashes on all ele-
"
ment displays. An
accoustic signal
sounds
The cooktop turns off
by itself
The display flashes (no
power) when you place
a pan on an induction
element
The Powerboost func-
tion display flashes and
then turns off
and numbers A fault in the electronic system has
Display "
and numbers A fault has been detected.
Display
"
--------
20
Possible cause
interrupted.
The appliance has not been cor-
rectly connected following the con-
nection diagram.
Electronic system malfunction.
The touch control zone is wet, very
dirty, food has boiled over, or an
object is lying on top of the touch
control zone.
The main switch has been activated
continuously for more than 5 sec-
onds.
The main switch has been touched
unintentionally.
The pan is not ferromagnetic
The diameter of the pan is to small. Use a pan with an appropriate diameter for the ele-
The element is too hot.
occurred.
CAUTION
9
Repairs should only be done by a trained servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
Measure
Use other electrical appliances to check if there has
been a power outage. Check to see if there is a prob-
lem with the circuit breaker for the electrical installa-
tion.
Make sure that the appliance has been connected
correctly.
Contact the Technical Assistance Service.
Clean the touch control zone, or remove the object.
Lightly touch the corresponding touch key. The flash-
ing should stop.
Press the power key again. Reset the cooktop.
Press the main switch again. Reset the cooktop.
Check the bottom of the pan with a magnet.
ment.
If the display still does not light up when you turn the
element off and on again, disconnect the appliance
at the circuit breaker. Wait 20 seconds and then
reconnect it.
The Powerboost function operates the element with
the highest possible power. During long cooking
times, it is possible that the function will turn the ele-
ment off to protect the cooktop from overheating. You
can continue to use the cooktop if the display is not
flashing.
Turn the appliance off and back on at the fuse or cir-
cuit breaker. If the same fault occurs again, discon-
nect the appliance and call Technical Assistance
Service.
The following table of error messages lists actions
you can take to correct the problem