How To Obtain Service; Troubleshooting - Thermador CEF Serie Manuel D'entretien Et D'utilisation

Before calling for service, check these suggestions to avoid unnecessary service charges.
Element cycles on the highest setting
Element cycles more than usual
A slight odor is noticeable when an element is
turned on
Flashing control lights
Cooktop controls will not turn on
The cooktop has switched itself off
Replacement razor blades for the scraper

HOW TO OBTAIN SERVICE

For authorized service or parts information, call 800/735-4328. We want you to remain a satisfi ed cus-
tomer. If a problem does come up that cannot be resolved in your satisfaction, please let us know.
Write:
Thermador Customer Call Center, 5551 McFadden Avenue, Huntington Beach CA 92649 or
call 800/735-4328. Whether you write or call, please provide us with the Model Number, Serial Number
and Date of Original Purchase or Installation.

Troubleshooting

QUESTION SUGGESTED SOLUTIONS
• This is normal. The temperature limiter
operates automatically to protect the
glass ceramic surface from extreme high
temperature damage.
• Pan base is warped and not making full
contact with the heating surface.
• Base diameter of pan is too small for the
size of he element.
• Pan ingredients have boiled dry.
• Material of pan is a poor heat conductor;
heat transfers too slowly
• Element turned on without a pan in place.
(CEF and CET Models or CEP with Zone
Smart™ turned off.)
• It is normal and will disappear after several
uses.
• Signals an incomplete setting; requires
another action.
For example, the fl ashing light rings require
touching a numbered heat setting.
• Control panel is LOCKED. Touch and hold
Panel Lock until the light turns off.
• Check the power source to see if a fuse has
blown or if the circuit breaker tripped.
• The Power Pad or Element Pad was
unintentionally touched. Reset the control.
• The scraper is packaged with single edge,
stainless steel blades. Use a standard
single-edge blade for replacement.
English 13
Cooktop Care and Maintenance