Austria Email PSR Serie Mode D'emploi page 19

12 In order for a warranty claim to be honored by the manufacturer, the appliance must be paid for in full to the manufacturer
and the claimant must have met all his obligations to his vendor in full.
13. To make claims under the applicable Austrian Product Liability Act, the following must be noted:
Any possible claims from the product liability stated above which deal with damage caused by a failure of a product (e.g.
a person receives bodily injury, health is damaged or some other bodily part is damaged by the product), are only justified
when all the prescribed measures and requirements which are needed for error-free and standard compliant operation
of the device have been fulfilled. These include, for example, the connection to the correct operating voltage, damage
caused by improper use must be avoided, etc. These requirements are all derived from the fact that, if all regulations (stan-
dards, installation and operating instructions, general guidelines, etc.) are observed, then the secondary damage would
not occur from a casual error on the device or the product. In addition, it is essential for the completion of the required
documentation that, e.g. the description and manufacturing number of the buffer tank, the sales receipt and the conces-
sionaire who performed the sale as well as a description of the malfunction, about the examination in a laboratory of the
buffer tank in question (absolutely necessary that an expert examines the buffer tank and analyses the cause of the fault)
must be supplied. To avoid any mix-up of the buffer tank during transportation, the buffer tank must be marked with an
easily legible, water-proof marking (best with the address and signature of the end customer). Appropriate photographic
documentation of the extent of the damage, the installation itself as well as the fault location of the buffer tank is requi-
red. In addition, the manufacturer reserves the right to require the submission of the required documents and devices or
parts of devices from the purchaser. A prerequisite for the provision of services resulting from product liability is that the
victim must prove that the damage was caused by the product from the product manufacturer. Claims made in line with
the Austrian Product Liability Act are only valid for the sums above the first 500 Euro part (excess). Until all the facts and
circumstances have been determined and the causal error-triggering reason has been identified, the possible fault of the
producer is expressly excluded. Failure to observe the operating and installation instructions as well as the relevant stan-
dards is considered negligence and leads to a disclaimer of liability in the area of compensation.
The illustrations and data are not binding and may be modified without notice when technical improvements are made.
Subject to printing errors and technical changes.
19 Id.Nr.: 235735-22