Warranty, Guarantee And Product Liability - Austria Email PSR Serie Mode D'emploi

WARRANTY, GUARANTEE AND PRODUCT LIABILITY

Warranty is made according to the legal provisions of the Republic of Austria and the EU.
1. The prerequisite for honoring of warranty terms on the part of the manufacturer is presentation of a paid invoice for the
purchase of the appliance in question, whereby the identity of the appliance including model and fabrication number
must be indicated on the invoice and presented by the claim applicant. The General Terms and Conditions, Terms and
Conditions of Sale and Delivery of the manufacturer shall apply exclusively.
2. The assembly, installation, wiring and startup of the appliance in question must, to the extent that this is prescribed legally
or in the installation and operation guide, have been performed by an authorized electrical technician or installer who has
followed all the required regulations. The buffer tank with applied insulation must be protected from direct sunlight to
prevent discolouration of the PU foam and the possibility of plastic parts being deformed.
3. The area in which the appliance is operated must be kept from freezing. The unit must be installed in a location where
it can be easily accessed for maintenance, repair and possible replacement. The costs for any necessary changes to the
structural conditions (e.g. doors and passages too narrow) are not governed by the guarantee and warranty declaration
and therefore shall be rejected on the side of manufacturer. When erecting, installing and operating the water heater in
unusual locations (e.g. attics, interior rooms with water-sensitive floors, closets, etc.), provision must be made for possible
water leakage and means provided for catching the water with a corresponding drain to avoid secondary damage in the
context of product liability.
4. The warranty shall not apply in the following cases:
Improper transport, normal wear and tear, wilful or negligent damage, violence of any kind, mechanical damage, damage
due to frost or if the operating pressure on the rating plate is exceeded even just once, use of components and parts not
complying with the standard, glass or plastic part breakage, eventual colour differences, damage through improper use,
particularly by failing to observe the assembly and operating instructions (operating and installation instructions), dama-
ge caused by external influences, connection to the wrong voltage, corrosion damage resulting from the use of improperly
prepared heating water, deviations between the actual and the set water temperature, continued use even if faults are pre-
sent, unauthorised modifications to the device, installation of additional components which have not been tested with the
device, improper maintenance, water loss, fire, flood, flooding and inundation, lightning strikes, voltage spikes, power cuts
or other acts of God, use of non-original third party components, e.g. heating elements, thermostat, thermometer, finned
tube heat exchanger, etc., foreign bodies being introduced or electrochemical influences, failure to observe the planning
documents, improper cleaning and operation, or lack of it, as well as such deviations from the standard which only mini-
mally affect the value or the functionality of the device. All relevant national regulations and laws must be observed.
5. A justified claim must be reported to the closest customer service location of the manufacturer. The latter reserves the
right to replace or repair a defective part or to decide whether a defective appliance shall be replaced with a working one
of equal value. The manufacturer furthermore expressly reserves the right to require that the purchaser return the applian-
ce in question. The time of a repair or a replacement is determined by the production.
6. Repairs made under warranty are to be performed only by persons authorized by the manufacturer. Replaced parts be-
come the property of the manufacturer. If any repairs to the water heater become necessary as part of necessary service
work, these are charged at the cost of repair and prorated material cost.
7. Any work performed without our express order, even this is done by an authorized installer, will void the warranty. As-
sumption of the costs for repairs performed by third parties presumes that the manufacturer was requested to eliminate
the defect and did not or did not in timely fashion meet his obligation for replacement or repair.
8. The warranty period will not be renewed or extended as a result of a guarantee and warranty claim, service or maintenance
work.
9. Transport damage will only be inspected and if appropriate recognized if it has been reported in writing to the manufac-
turer no later than the weekday following delivery.
10. Claims exceeding the terms of the warranty, in particular those for damage and consequential damages, are precluded
insofar as these are legally permissible. Pro rata work times for repairs as well as the costs for restoring the equipment to
its original condition must be paid in full by the purchaser. The guarantee provided extends according to this guarantee
declaration only to the repair or replacement of the appliance. The provisions of the Terms of Sales and Delivery of the
manufacturer remain, insofar as they are not altered by these guarantee conditions, fully in effect.
11. There is a charge for services provided outside of the context of these guarantee conditions.
Id.Nr.: 235735-22 18