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Before you call for service...
Problem
Washer will not drain—
water standing in
the tub
Water leaks every load
Water leaks
Incomplete or no
dispensing of detergent
Premature
dispensing
of bleach
Clogging of bleach
Poor stain removal
18
Possible Cause
Kinked drain hose or drain
located higher than 8' above floor
Hoses not installed correctly
Oversudsing of detergent
Detergent bins clogged from
incorrect filling
Too much detergent used
Insufficient water supply
Normal residue
Bleach bin filled for future load
Overfilling the bleach bin
Bleach bin is not seated
Insufficient cleaning
Presoak not selected
What To Do
• Ensure that the drain hose is not kinked. Per the
recommended installation instructions, the drain outlet
cannot be over 8' above the floor.
• Check all fill and drain hose connections to ensure that
they are tight and secure.
• Oversudsing may create leaks, and may be caused by
the type and amount of detergent used. High-efficiency
detergent is recommended. Make sure that detergent
and any additives are put into the correct dispenser bins.
Follow the detergent manufacturer's recommendations
for the amount of detergent, but try using less detergent,
especially if home water conditioning or water softening
units are used.
• Make sure that detergent and additives are put into
the correct dispenser bins. If liquid detergent is used,
make sure that the liquid detergent insert box is in the
dispenser bin. If powdered detergent is used, make sure
that the liquid detergent insert box is not used. Liquids
must be put in the fabric softener and pretreat bins.
For all detergent types, always make sure that the
dispenser box is fully closed before the start of the cycle.
• Make sure that the suggested amount of detergent is
used per the manufacturer's recommendations. You may
also dilute the detergent with water to the maximum
fill line on the bin to avoid clogging. High-efficiency
detergent is recommended for this washer.
• Make sure that the water supply is turned on. Make sure
that the water faucets are turned to their completely
open positions.
• Normal operation. Residue may remain in the bins of
the dispenser box. The dispenser box may be removed
for occasional cleaning with warm water and a scrub
brush. The liquid detergent insert box and siphon
caps may also be removed from the detergent bin for
occasional cleaning. Remember that only liquid may be
used in the fabric softener and pretreat bins. Powder
will not dispense from the fabric softener or pretreat bins.
• You cannot store bleach in the dispenser for future use.
The bleach bin will be dispensed every load for optimal
safety of the washer.
• Overfilling the bin with bleach may lead to premature
dispensing. There is a maximum fill line indicated on
the bleach bin to help avoid overfilling.
• Make sure that the bleach cover is properly seated and
snapped into place before the start of the cycle.
• You may remove and clean the bleach cover with warm
water and a scrub brush to clear clogging.
• When stain inspector is used, presoak temperature and
time are automatically selected. If you choose not to use
the stain inspector, we recommend that you select
presoak when defining your wash cycle. Always make sure
that any additives, such as your high-efficiency liquid
detergent, are added to the pretreat dispenser bin
before starting the cycle. Always reference your clothes
care label before treating stains.
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