Troubleshooting - Philips 2000 Série Mode D'emploi

Troubleshooting

Problem
The machine does not
work.
The machine is stuck
in the descaling
procedure.
The coffee is not hot
enough.
The coffee
temperature
decreases over time.
No hot water or steam
comes out of the hot
water/steam wand.
The espresso does not
have enough crema.
The machine does not
heat up fast enough
and little coffee comes
out.
The brew group
cannot be removed.
The brew group
cannot be
placed back.
- Maintenance kit (CA6706)
This chapter summarises the most common problems you could
encounter with the machine. If you are unable to solve the problem
with the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the Consumer Care Centre in
your country.
Solution
Make sure the small plug is inserted into the socket. Plug in and
switch on the machine.
Make sure that the voltage indicated on the machine corresponds to
the local mains voltage.
Press the on/off button. You can restart the descaling procedure or
follow the instructions in chapter 'Descaling the machine', section 'If
you are unable to finish the descaling procedure'.
Preheat the cups by rinsing them with hot water. Use thin-walled
cups.
Descale the machine (see 'Descaling').
Check if the hole of the hot water/steam wand is clogged. If so, clean
the hole.
The classic milk frother may be dirty. Clean the classic milk frother.
Use a different type of coffee beans or adjust the ceramic coffee
grinder (see 'Adjusting the grinding degree').
Descale the machine (see 'Descaling').
Remove the coffee grounds container before you open the
maintenance door. If you still cannot remove the brew group follow
the next steps. Reinsert the coffee grounds container, close the
maintenance door, switch on the machine. The machine prepares for
use. Switch off the machine and try to remove the brew group again.
Make sure that the lever is in contact with the base of the brew
group. Also make sure that the hook of the brew group is in the
correct
position (see 'Cleaning the brew group').
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