Troubleshooting Guide - HemoCue Glucose 201+ Manuel De L'utilisateur

Troubleshooting Guide

GB
If you are unable to resolve the problem by following this Troubleshooting Guide, please contact your local
HemoCue distributor or HemoCue AB. Note! Do not open the cover of the analyzer.
Symptom
The analyzer shows an error code. May be a temporary fault.
E00
E01–E05
E06
E07
E08
E09–E30
E35
Explanation
No stable endpoint is found within the time range.
1. The cuvette is faulty.
2. The circuit board is out of order.
1. Fault or dirt in the optronic or electronic units.
1. Unstable blank value. The analyzer might be cold.
1. The battery power is too low.
The absorbance is too high.
1. Light blocking item in the cuvette holder.
1. Fault or dirt in the optronic or electronic units.
1. The current measurement has been incorrectly stored
and will remain as error code E35 until the entire
memory has been deleted.
Action
Turn off the analyzer and turn it on again after 30 seconds.
Take a new microcuvette and repeat the measurement.
If the problem continues, see specific error code below.
1a. Check the expiry date for the microcuvettes.
1b. Take a new microcuvette and repeat the
measurement.
2. The analyzer needs service. Contact your distributor.
1a. Turn off the analyzer and clean the optronic unit
using the HemoCue Cleaner.
1b. The analyzer needs service. Contact your distributor.
1. Turn off the analyzer and allow it to reach room
temperature. If the problem continues, the analyzer
needs service. Contact your distributor.
1a. The batteries need to be replaced. Turn off the
analyzer and replace the batteries, 4 type R6 or AA,
1.5 V.
1b. Use the mains power supply.
1a. Check that the analyzer and microcuvettes are
being used according to the HemoCue Glucose 201 +
operating manual and instructions for use.
1b. The analyzer needs service. Contact your distributor.
1a. Turn off the analyzer and clean the optronic unit
using the HemoCue Cleaner.
1b. The analyzer needs service. Contact your distributor.
1a. No action is normally required.
1b. If storage problems continue, the analyzer needs
service. Contact your distributor.
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