Troubleshooting Guide; Diagnostic; Assistance - SOMFY EXAVIA 500 Manuel

TROUBLESHOOTING GUIDE

10
The motorisation must be disconnected from any power supply during cleaning and maintenance and when parts are replaced.

10.1 Diagnostic

DIAGNOSTICS
The motors are not
responding to remote
control commands
The control unit's
indicator light is off
The control unit's indicator light flashes:
1 flash
2 flashes
3 flashes
4 flashes
5 flashes
6 flashes
7 flashes
The gate reopens at the end
of the closing motion

10.2 Assistance

If the fault remains or for any other problem or enquiry relating to your motorisation, visit:
16
EN - Replacing the EXAVIA 500 / WISPA 800 / SGS 201SGS 400 / SGS 501 electronic unit - SOMFY
The remote control range is reduced
Non-memorised remote control
Poorly wired motors
The electronics unit is on standby
No power supply to the control
electronics
Operation using the backup battery
Motor waiting for auto-programming Begin auto-programming of the gate leaf travel (see page 8).
Faulty photoelectric cells
Permanent control on "START" of the
electronic unit (terminals 5-6)
Electronics thermal safety activated
Short circuit of electronics unit's
"BUS" output (terminals 3-4)
Short circuit of electronics unit's "24
V output" (terminals 7-9)
Short circuit of the electronics unit's
"flashing light" (terminals 8-9)
Motor short circuit
Electrical fault
TROUBLESHOOTING
- Check the remote control battery
- Check the control unit antenna (wiring, position, see page 9).
- Check that there are no outside elements that may be
interfering with the radio signal (electric pylon, metal
reinforced walls, etc.). If this is the case, fit a remote antenna.
Memorise the remote control (see page 8).
Check the motor wiring (see page 7).
Press button for 2 seconds to reactivate the electronics.
- Check the power supply.
- Check the power supply cable.
Check the mains power supply.
- Check that there is nothing obstructing the cells.
- Check cell alignment.
- Check the cell wiring (see page 10).
- If the cells are deliberately disconnected, perform the
procedure "Deactivating automatic closing - returning to
standard operation" on page 14.
Check the accessories connected to the electronic unit's
"START" output.
Allow the electronics to cool down until the
comes on continuously.
Check the accessories connected to the electronic unit's "BUS"
output.
Check the accessory connected to the electronic unit's "24 V"
output.
Check the wiring of the flashing light (see page 11).
Check the motor wiring (see page 7).
Contact Somfy assistance.
Unscrew the gate leaf brackets and offset them slightly towards
the centre of the gate.
www.somfy.com
indicator light