Troubleshooting - Whirlpool W11555816A Guide D'utilisation Et D'entretien

TROUBLESHOOTING – WASHER
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
If you experience
Vibration or Off-Balance
Check the following for
proper installation or see
the "Using Your Washer"
section.
Noises
Clicking or metallic
noises
Gurgling or humming
Humming
Whirring
Water Leaks
Check the following for
proper installation:
Washer not performing as expected Washer not performing as expected
Not enough water in
washer
Washer won't run or fill,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to fill
appropriately)
28
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Feet may not be in contact with
the floor and locked
Washer/dryer may not be level.
Load could be unbalanced.
Objects caught in washer drain
system.
Washer may be draining water.
Load sensing may be occurring.
Basket deceleration may be
occurring.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for
leaks or clogged sink or drain.
Washer not loaded as
recommended.
Load not completely covered in
water.
Check for proper water supply.
Front and rear feet must be in firm contact with floor, and washer/
dryer must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer/dryer will reduce
sound.
See "Level the Washer/Dryer" in Installation Instructions.
Load dry items in loose heaps evenly around basket wall. Adding
wet items to washer or adding more water to basket could
unbalance washer.
Do not tightly pack. Avoid washing single items.
Use Bulky Items cycle for oversized, non-absorbent items such as
jackets and small comforters. See the "Cycle Guide."
See the "Washer Cycle Guide" and "Using Your Washer" in this Use
and Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming sound
with periodic gurgling or surging as final amounts of water are
removed during the Drain & Spin cycle.
You may hear the hum of the sensing spins after you have started
the washer. This is normal.
You may hear the whirring sound of the basket decelerating. This is
normal.
Water may splash off basket if washer is not level. Check that load
is not unbalanced or tightly packed.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water pipes,
and faucets).
Improper loading can cause basket to be out of alignment and
cause water to splash off tub. See "Using Your Washer" for loading
instructions.
Use Bulky Items cycle for higher water fill. See the "Cycle Guide" to
match your load with the best cycle.
Run Clean Washer with affresh
and wash performance due to soil buildup in washer basket.
Both hoses must be attached and have water flowing to inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
Solution
cycle to optimize the water level
®