Whirlpool W11555816A Guide D'utilisation Et D'entretien page 31

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Washer not performing as expected (cont.)
Not cleaning or
removing stains (cont.)
Incorrect dispenser
operation
Fabric damage
Odors
Lid Lock light is flashing
Wash LED is on
Drain/Spin LED is on
Single-dose laundry
packet not dissolving
Washer pumps out water
before finishing cycle
Possible Causes
Not using HE detergent or
using too much HE detergent.
Not using correct cycle for
fabric type.
Not using dispensers.
Not washing like colors
together.
Clogged dispenser.
Sharp items were in pockets
during wash cycle.
Strings and straps could have
tangled.
Items may have been damaged
before washing.
Fabric damage can occur if
load is tightly packed.
Liquid chlorine bleach may
have been added incorrectly.
Garment care instructions may
not have been followed.
Monthly maintenance not done
as recommended.
Using too much detergent.
The lid is not closed.
A cycle was stopped or paused
using the Start/Pause button.
Lid Lock Fault.
Long Fill Fault.
Long Drain Fault.
Adding laundry packet
incorrectly.
Lid is left open for more than
10 minutes.
TROUBLESHOOTING – WASHER (CONT.)
Not using HE detergent or using too much HE detergent.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer's directions based
on load size and soil level.
Use a higher soil level cycle option and warmer wash temperature to
improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the "Cycle Guide" to
match your load with the best cycle.
Use dispensers to avoid chlorine bleach and fabric softener staining.
Load dispensers before starting a cycle.
Avoid overfilling.
Do not add products directly to load.
Wash like colors together and remove promptly after the cycle is
complete to avoid dye transfer.
Use only liquid chlorine bleach in the bleach dispenser. Use only fabric
softener in the fabric softener dispenser.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Tie all strings and straps before starting wash load.
Mend rips and broken threads in seams before washing.
Load garments in loose heaps evenly around the basket wall. Load
with dry items only.
Use cycle designed for the fabrics being washed.
Add only one or two additional garments after washer is started.
Do not pour liquid chlorine bleach directly onto load. Wipe up bleach
spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser (on some models)
when loading and unloading washer.
Always read and follow garment manufacturer's care label instructions.
See the "Cycle Guide" to match your load with the best cycle.
See "Washer Care" in "Washer/Dryer Maintenance."
Unload washer as soon as cycle is complete.
Be sure to measure correctly. Always follow the manufacturer's
directions.
See the "Washer Care" section.
Close the lid. The washer will not start with the lid open.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
Run TEST #3: Drive.
Refer to "No Fill, Long Fill" in Tech Sheet for information.
Refer to "Long Drain" in Tech Sheet for information.
Be sure laundry packet is added to washer basket before adding
clothes. Do not add packet to dispenser. Follow the manufacturer's
instructions to avoid damage to your garments.
Make sure lid is closed before starting a cycle and/or during prewash
(soak).
Solution
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