ergoCentric upCentric UPMOD-2L Guide De L'utilisateur page 17

Issue: No movement at all
• Perform re-sync ( see page 15 ).
• Is green light on Control Box on?
If it is, this mean there is power going to the table.
• Does the handset light up and display correctly?
• If the Control Box has power and the handset appears to be working,
unplug both items and reconnect ensuring all wires are secure.
• Perform re-sync ( see page 15 ).
• If the frame still does not adjust, a service technician needs to be called.
Issue: Only one leg moves
• Perform re-sync ( see page 15 ).
• One leg may lower only 1", then stop.
• Continue to perform resets until both legs are at lowest position.
• If the frame still does not adjust, a service technician needs to be called.
Issue: Received frame without a control box
• A 3-Leg main frame ( Box 1 ) was sent in error instead of a 2-Leg frame.
• Contact ergoCentric to have the correct frame box sent out.
Issue: Cords to handset are too short
• Request extension cords from ergoCentric.
Issue: Motor housing ( where leg meets frame ) is open
• Lightly inspect to ensure no internal damage exists.
• If there is no internal damage, clip the plastic cover down and use as is.
• If there are any internal damage issues, the leg will need to be replaced.
• If the product was opened and the motor housing is opened,
ignore the sticker message indicating warranty is void.
Issue: Control box is cracked / damaged
• Document the damage and request a new control box
from ergoCentric.
16 upCentric – UPMOD-2L Owner's Manual | Guide de l'utilisateur
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