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Common Issues
Issue
Solution
• Battery low. Put the robot on the dock and charge it
Unable to
before use.
power on
• Battery temperature too low or too high. Only use the
robot within the range of 4-40°C (39-104°F).
• Dock not connected to power. Check whether both
ends of the power cord are properly connected.
Unable to
• Poor contact. Clean the charging contacts of the dock
charge
and the robot.
• Check that the status indicator light is on.
• When used at high or low temperatures, the robot
will automatically reduce its charging speed to extend
Slow charging
battery life.
• Charging contacts dirty. Wipe them with a dry cloth.
• Too many obstacles near the dock. Clear them up or
Unable to
move the dock to an open area.
return to dock
• Robot too far from the dock. Place it closer and retry.
Abnormal
• Restart the robot.
behavior
• The main brush, side brush, or main wheels may be
Noise during
jammed. Turn off the robot and clean them.
cleaning
• The omnidirectional wheel may be jammed. Use a
screwdriver to remove it slowly for cleaning.
• WiFi disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the robot to an area with better
WiFi.
Unable to
• Abnormal WiFi connection. Reset the WiFi, download
the latest app version and retry.
connect to WiFi
• Unable to connect to WiFi abruptly. There may be an
error with your router settings. Contact Roborock
customer service for help with troubleshooting.
Issue
Solution
Is power always
• The robot will draw power while it is docked to maintain
being drawn
battery performance, but the power consumption is
when the robot
extremely low.
is on the dock?
Does the robot
need to be
charged for at
• No. Lithium-ion batteries have no memory effect. The
least 16 hours
robot can be used once fully charged.
for the first
three uses?
• Make sure that the robot is not in DND mode. DND
The robot does
mode will prevent auto top-up.
not resume
• If the robot is placed manually on the dock or sent to
cleaning after
dock by pressing buttons, it will not be able to resume
recharging
cleaning.
Scheduled
• Keep the robot charged. Scheduled cleaning can only
cleaning is not
begin when the battery level is above 15%.
working
The robot
• The wall sensor, cliff sensors, or carpet sensor may be
begins to miss
dirty. Clean them with a soft, dry cloth.
certain spots
Poor cleaning
• The dustbin is full and needs emptying.
performance
• The filter is blocked and needs cleaning.
and/or dust
• The main brush is tangled up. Clean the main brush.
leakage
No or little
water during
• Use the mobile app to increase the water flow.
mopping
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