Publicité
No.
Malfunction
The robot returns to the
6
station before finishing
cleaning.
7
The robot cannot charge.
8
Loud noises during cleaning.
The robot gets stuck while
9
working and stops.
The robot encounters issues
like a disorderly route,
biased movement, repeated
passes over the same
spots, and missing small
10
areas. (However, if the robot
temporarily misses a large
area, it automatically returns
to make sure it is thoroughly
cleaned.)
Possible Cause
The room is too large and the robot needs to return to the station
for recharge.
The robot is unable to reach certain areas blocked by furniture or
barriers.
Charging contacts on the robot are not connected to those on
the station.
The station is not connected to a power supply.
The base is not properly installed.
The battery will be over-discharged if the robot is not used for a
long time.
The main brush/side brush is entangled, or the dust bin/filter is
blocked.
The robot is in max mode.
The robot is tangled with objects on the floor (electrical wires,
curtains, carpet fringing, etc.).
The robot might be stuck under furniture with an entrance of
similar height.
The robot is stuck in a narrow area.
Objects such as wires and slippers on the ground affect the
robot's normal operation.
The driving wheels may slip on the ground when the robot climbs
steps, thresholds, and door bars, affecting its ability to navigate
the entire house environment.
On freshly waxed or polished floors, as well as smooth tiles, there
may be less friction between the driving wheels and the floor.
Due to variations in home environments, some areas cannot be
cleaned.
Solution
Please enable Auto Resume. For more details, please follow the
instructions on the app.
Tidy up the area to be cleaned by putting furniture and small
objects in proper places.
Make sure that the robot's charging contacts are connected to the
station's, and the
button on robot is flashing. Check whether
the charging contacts on the robot and the station are dirty. Please
clean them according to the [Maintenance] sections.
Make sure the station is connected to a power supply.
Please refer to the [Quick Start] section to install it properly.
It is recommended to regularly use the robot. If the battery cannot
be charged because it has not been used for a long time, please
contact Customer Care for help.
It is recommended to clean the main brush, side brush, dust bin,
filter, etc. regularly.
Switch to standard mode.
The robot will try various ways to free itself. If it is unsuccessful,
manually remove the obstacles and restart.
Please set a physical barrier, or set a virtual boundary via the
ECOVACS HOME App.
Tidy up your home, set a physical barrier, or set a virtual boundary
via the ECOVACS HOME App.
Before cleaning, please tidy up scattered wires, slippers, and other
objects on the ground as much as possible. If there are any missing
areas during cleaning, the robot will return to ensure they are
thoroughly cleaned. Please do not intervene (such as moving the
robot or blocking its route).
It is recommended to close the door of the affected area and
clean the area separately. After cleaning, the robot will return to its
starting location. Please feel assured to use this method.
Please wait for the wax to dry before cleaning.
Tidy up your home environment to ensure that the robot can enter
for cleaning.
27 EN
Publicité
