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Moreover, transportation of the appliance from the
user's place of residence to Laurastar's premises,
and return transportation, shall be carried out at the
user's risk.
3. Term of validity
This guarantee is only valid for the entitlements that
it accords to the user and that the user has asserted
against Laurastar within the guarantee term.
The guarantee term is one year for countries that are
not members of the European Union and two years
for European Union Member States and Switzerland,
calculated from the date of delivery of the appliance
to the user. If defects are notifi ed after the guarantee
term has come to an end, or if the documents or items
of evidence that are necessary to assert the defects
in accordance with the present declaration are not
present until after the end of the guarantee term, the
user shall not hold any rights or entitlements by virtue
of this guarantee.
4. Immediate notifi cation of defects
When the user discovers a defect in the appliance,
he / she undertakes to communicate this to Laurastar
without delay. If the user does not do so, he / she
shall lose the entitlements afforded by the present
guarantee.
5. Methods for asserting entitlements
arising from the present declaration
In order to assert the entitlements resulting from
this guarantee, the user must contact the Laurastar
Customer Service department, either :
• by telephone
• by e-mail
• by fax.
He / she must follow the instructions from the
Customer Service department and send, at his / her
own risk:
• the appliance with the defect(s)
• a copy of the purchase contract, of the invoice,
of the till receipt or any other suitable document as
evidence of the date or place of purchase.
The Customer Service department is available to
provide any additional information on this subject.
You will fi nd other addresses for importers and offi cial
service partners at www.laurastar.com.
If an appliance is returned to the Laurastar approved
service centre when there is no defect present, the
user shall be liable for thendispatch and return costs.
6. Laurastar™ after-sales service
If a Laurastar appliance is delivered to an agreed
service centre foran intervention that is not covered
by any warranty clause or after the warranty period,
said intervention will be considered as a «out-ofwar-
ranty repair» and shall be invoiced. Special clause
only applicable in France:
In addition to the contractual guarantee detailed
above, customers benefi t from the legal guarantee
for hidden defects set out in Article 1641 et seq. of the
French Civil Code.
Special clause only applicable in China/
Taiwan
The aforementioned guarantee does not apply if
the faulty product return or request for repair or
exchange is made in China/Taiwan, except if all of the
following conditions apply:
1. The customer must provide all required evidence,
such as the offi cial sales receipt, guarantee certifi -
cate, etc. in order to prove that the product in ques-
tion was purchased from the offi cial sales channel in
China/Taiwan that is directly or indirectly authorised
by Laurastar; and
2. A compulsory certifi cation sticker must be affi xed
to the respective product by Laurastar with regard to
its sale and use in China/ Taiwan.
Special clause only applicable in the
Republic of Korea
The aforementioned guarantee does not apply if the
faulty productreturn or request for repair or exchange
is made in the Republic of Korea, except if all of the
following conditions apply:
1. The customer must provide all required evidence,
such as the offi cial sales receipt, guarantee certifi -
cate, etc. in order to prove that the product in ques-
tion was purchased from the offi cial sales channel
in the Republic of Korea that is directly or indirectly
authorised by Laurastar; and
2. A compulsory certifi cation sticker that is specifi c to
the Republic of Korea must be affi xed to the product
in question.
3. The exclusion of the Republic of Korea from the
international guarantee went into effect in June 2017.
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