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Troubleshooting
Problem
GenAlert is not calling out
during the test or during
an alarm condition.
GenAlert is sending false
alarms.
Cause
Phone number not programmed
correctly or never programmed.
Phone line issues:
•
Broken line.
•
Cord disconnected.
•
Service not available.
•
Off the hook or in use.
•
Faulty line splitter.
•
Faulty surge protector.
Wiring issues:
•
Wire leads loose /
disconnected.
•
Wires improperly spliced.
•
Wires installed incorrectly /
reversed / missing.
Dead or no battery.
Wired incorrectly.
Generator control panel problem.
Get other manuals https://www.bkmanuals.com
Correction
Carefully reprogram the phone number and
try again.
Check phone lines, connections and for dial
tone.
Check wire connections.
Replace battery in GenAlert.
Contact service professional to check wiring
on terminal strip and switch #4 position.
Contact service professional.
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