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GenAlert & Voice Mail
The GenAlert can answer on either five or ten rings.
GenAlert counts incoming rings over multiple calls.
To ensure incoming calls go to your voice mail or
answering machine first, set the number of rings that
the GenAlert answers on to be greater than that of
your voice mail or answering machine. For example, if
your voice mails answers on 5 rings, set the GenAlert
to answer on 10 rings.
Calling GenAlert
If you wish to call your GenAlert to either check the
alarm condition or to cancel the alarm call out, you
will need to place two or more calls to your monitored
location and let the GenAlert count incoming rings
over those multiple calls until the total "Pick Up
Ring Count" is reached. For example, if your voice
mail/answering machine is set to answer on 5 rings,
your GenAlert should be set to answer on 10 rings.
Therefore, you will need to place three phone calls to
your monitored location in the following manner until
GenAlert has counted a total of 10 rings.
1.
On the first call, let the phone ring four times and
hang up before the answering system answers.
GenAlert has now counted four rings.
2.
On the second call, let the phone ring four more
times and hang up before the answering system
answers. GenAlert has now counted eight rings.
3.
On the third call, let the phone ring until the
GenAlert answers. It should only take two or
three more rings because the GenAlert has
counted a total of ten rings over the three phone
calls.
NOTICE: There is a time window of 150 seconds
to make the consecutive cancellation calls before
GenAlert resets it's call counter.
NOTICE: A "Pick Up Ring Count" of 10 is advisable
for telephone numbers that receive a large amount of
incoming phone calls.
Voice Mail & the Programmed Number
If you have an answering machine or voice mail
message system at the programmed phone number,
the alarm message can be recorded by most
systems. This will not cancel the alarm and GenAlert
will continue to leave messages until the alarm is
canceled. Some answering machines and voice
mail systems, however, are not compatible with
our alarm message and do not allow the message
to be recorded. Please test your system to ensure
compatibility.
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