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Troubleshooting
Problem
The appliance does not turn on
Accessory icon: blinks
Spray volume indicator: solid
"0"
Voice prompt:
Stand the device upright
AUTO icon: blinks
Spray volume indicator: solid
"0"
Voice prompt:
Stand the device upright
LED loop illuminates red
Voice prompt:
Clean the channel under
the dirty water tank
CWT empty indicator blinking
Voice prompt:
Pleasde add clean water or
solution to clean water tank
DWT full indicator blinking
Voice prompt:
1. Dirty water tank full, please
empty
2. Please check the dirty water
tank
Brush roller tangled indicator
blinking
Voice prompt:
1. Please clean the brush
roller
2. Please install the brush
roller cover
WiFi indicator is off
No spray volume display
Dry degree indicator blinks
Voice prompt:
Humidity Display malfunction,
please contact customer
service
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com for further support.
Possible cause
The power cord is not
plugged in, or the socket is
not energized
The appliance is tilted while
installing accessory brushes
The appliance is tilted while
removing accessory brushes
1. Dirt sensor malfunction or
blocked
2. Channel has a blockage
3. Sponge filter is dirty
CWT is empty
1. The dirty water in DWT has
reached the MAX line
2. The floater is not installed
correctly
3. Channel has a blockage
1. The brush roller is blocked
2. The brush roller cover is
not installed
WiFi is not connected
Pump malfunction
Humidity sensor malfunction Contact Customer Service
26
Solution
Ensure that the socket is
energized and the power
cord is plugged in
Stand the appliance upright,
then enter the ACCESSORY
mode
Stand the appliance upright
to end the accessory hose
removal. Then tilt the
appliance again to enter
AUTO mode
1. Remove blockages
2. Clean the debris channel
3. Clean the sponge filter
Refill CWT
1. Empty the dirty water and
then reinstall the DWT
2. Check if the floater is in
good condition and press
it to the bottom
3. Remove blockages
1. Remove blockages
2. Install brush roller cover
correctly
Follow the in-app guide to
connect to WiFi
Contact Customer Service
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