Service; Before Calling For Service; How To Obtain Warranty Service - Bosch NGMP077UC Instructions

Service

Before Calling for Service

Before calling Customer Service, consider the
suggestions and instructions below:
Problem
The general electrical
system is malfunction-
ing.
The function for auto-
matically turning on the
cooktop does not work.
The burner flame is not
uniform.
The burner immedi-
ately turns off after
releasing the control
knob.

How to Obtain Warranty Service

To obtain warranty service for your Product, you should
contact the nearest Bosch authorized servicer.
Model (E) number and FD number
When you contact our service, please have the Model
(E) number and the FD number for your appliance
available.
You can find this information on the rating label
in the Appliance Document List
▯
on the underside of the appliance
▯
Questions? Please contact us. We look forward to
hearing from you.
Possible cause
Defective fuse.
The circuit breaker has tripped.
There may be food or cleaning products
stuck between the igniters and the burners.
The burners are wet.
The burner caps are not correctly posi-
tioned.
The burner components are not correctly
positioned.
The grooves on the burner are dirty.
The control knob was not held down long
enough.
The grooves on the burner are dirty.
CAUTION
9
Repairs should only be done by an authorized
servicer.
Improper repair of your appliance may result in risk
of severe physical injury or death.
Suggestion
Check the fuse in the main fuse box and
change it if it is damaged.
Check the power control panel to see if the
circuit breaker has tripped.
The space between the igniters and the
burner must be clean.
Dry the burner caps carefully.
Check that the burner caps are correctly
positioned.
Correctly place the parts on the appropriate
burner.
Clean the grooves on the burner.
Once the burner is on, hold the control knob
down a few seconds longer.
Clean the grooves on the burner.
A Rating label location
21